Senior Executive

7 days ago


Tier Ludhiana India PUNJAB North Bajaj Finance Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year
Job Purpose
"This position is open with Bajaj Finance ltd."Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization's policiesAct with IntegrityDuties and Responsibilities

•Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management
•Daily cash collection / updating and deposition & Checking and updating agency/branch walk-in collection.
•Cross selling the insurance and other products to walk in customers
•Cash & Customer Service /NPS and Audit Queries
•Service branch maintenance and control
•Consistent increase in penetration of CDM/Kiosk
•Manage escalations with teams (Centralize/HO) for end to end resolution
•Petty cash management
•Maintain minimal errors in audit report published by HO.Required Qualifications and Experience

•Understanding of cash & customer service related processes and policies.
•Graduate/Post graduate fresher/with experience
•Ability to work independently and towards deadlines.
•Effective oral and written communication skills

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