
Gold Operations Manager- Gurgaon jewellery industry only
2 days ago
Oversee all branch-level operations related to gold and silver transactions
• Manage and supervise branch staff, ensuring discipline, punctuality, and performance
• Conduct or supervise purity testing, weighing, and valuation of gold/silver ornaments
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Ensure proper handling, documentation, and security of all precious metals
• Maintain inventory control, stock entry, and reconciliation
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Monitor daily customer flow and ensure a smooth transaction process
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Handle escalated customer queries and provide quick resolutions
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Train new staff and ensure all employees follow company SOPs Required Skills & Experience:
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Min 4-7 years of experience in gold/silver operations, preferably in the jewellery or gold buying industry
•
Strong knowledge of valuation techniques, purity testing, and hallmarking
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Leadership and people management skills, with experience in handling a team at branch level
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Customer-centric approach and excellent communication skills
•
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