Operations & Customer Experience Intern
2 weeks ago
Operations & Customer Experience Intern
Gurgaon (On-site) | Internship (3–6 months) | D2C Luxury Jewellery Brand
About Us
ORNAZ is a fast-growing D2C fine jewellery brand redefining how people experience diamond jewellery. We're obsessed with customer delight and building seamless operations that match the beauty of our products.
Role Overview
We are looking for an
Operations & Customer Experience Intern
who will take end-to-end responsibility for order delivery and customer communication. This is a high-ownership role where you'll be at the heart of ensuring our customers receive a world-class experience.
What you'll do
- Coordinate order deliveries with logistics partners to ensure on-time dispatch and receipt.
- Communicate with customers at key stages of the delivery journey.
- Track orders proactively and resolve exceptions with speed and empathy.
- Maintain internal trackers to ensure full visibility on order status.
- Share daily updates with the team on delivery progress and customer feedback.
What we're looking for
- A detail-oriented and reliable problem-solver.
- Strong communication skills in English & Hindi (written + spoken).
- Comfortable with MS Excel/Google Sheets.
- Someone eager to learn operations in a fast-paced D2C luxury brand environment.
What you'll gain
- Hands-on experience in D2C operations and customer experience.
- Direct exposure to the luxury jewellery industry.
- Mentorship from the founding team.
- Internship stipend + certificate (with possible PPO for top performers).
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