Operations & Customer Experience Intern
2 days ago
Operations & Customer Experience Intern
Gurgaon (On-site) | Internship (3–6 months) | D2C Luxury Jewellery Brand
About Us
ORNAZ is a fast-growing D2C fine jewellery brand redefining how people experience diamond jewellery. We're obsessed with customer delight and building seamless operations that match the beauty of our products.
Role Overview
We are looking for an
Operations & Customer Experience Intern
who will take end-to-end responsibility for order delivery and customer communication. This is a high-ownership role where you'll be at the heart of ensuring our customers receive a world-class experience.
What you'll do
- Coordinate order deliveries with logistics partners to ensure on-time dispatch and receipt.
- Communicate with customers at key stages of the delivery journey.
- Track orders proactively and resolve exceptions with speed and empathy.
- Maintain internal trackers to ensure full visibility on order status.
- Share daily updates with the team on delivery progress and customer feedback.
What we're looking for
- A detail-oriented and reliable problem-solver.
- Strong communication skills in English & Hindi (written + spoken).
- Comfortable with MS Excel/Google Sheets.
- Someone eager to learn operations in a fast-paced D2C luxury brand environment.
What you'll gain
- Hands-on experience in D2C operations and customer experience.
- Direct exposure to the luxury jewellery industry.
- Mentorship from the founding team.
- Internship stipend + certificate (with possible PPO for top performers).
-
Customer Experience Manager
2 days ago
Gurgaon, Haryana, India Stanza Living Full time ₹ 12,00,000 - ₹ 36,00,000 per yearKey Responsibilities :Create and implement a clear vision and roadmap for delivering world-class customer experience.Own the customer journey end-to-end, mapping touchpoints and analyzing feedback across channels (chat, tele-calling, etc.).Define, track, and cascade CX metrics including CSAT, NPS, and retention across the organization.Proactively identify...
-
Studio & Event Operations Manager
2 days ago
Gurgaon, Haryana, India Artsy Experience Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe're hiring an Event & Studio Operations Manager to take charge of both studio preparations and on-ground execution at our live gifting stations. This is a hands-on role requiring organization, energy, and a helping nature.In the Studio (Pre-Event):Organize raw materials, bases, labels & packaging.Maintain packing lists, inventory, and accuracy.Coordinate...
-
Operations Intern
23 minutes ago
Gurgaon, Haryana, India Voorent Full time ₹ 8,40,000 - ₹ 10,80,000 per yearLocation:Gurgaon (Work from Office)Type:Internship (3 Months)Stipend:₹7,000 – ₹9,000 per monthAbout VoorentVoorent is a fast-growing furniture and appliances rental startup, making urban living affordable, flexible, and hassle-free. We handle everything end-to-end – procurement, delivery, installation, and maintenance – so customers can enjoy...
-
Customer Experience
2 weeks ago
Gurgaon, Haryana, India Sova Health Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout Sova HealthSova Health is India's first microbiome company, building science-driven, tech-enabled solutions for personalized nutrition and preventive health. We are committed to transforming the way people understand and improve their health through data, diagnostics, and actionable insights.Role OverviewAs aCustomer Experience & Strategy Associate,...
-
Customer Experience Associate
2 weeks ago
Gurgaon, Haryana, India Noise Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAbout Luna Ring:Luna is building the most intelligent, science-driven smart ring in the world. We operate at the intersection of physiology, behavior, and technology, creating wearables that go beyond metrics—into actionable insights and real-world wellness improvements.Backed by a rapidly growing global user base, advanced hardware and sensors, and a...
-
Customer Experience Associate
2 weeks ago
Gurgaon, Haryana, India Noise Full time ₹ 2,50,000 - ₹ 7,50,000 per yearAbout Luna Ring:Luna is building the most intelligent, science-driven smart ring in the world. We operate at the intersection of physiology, behavior, and technology, creating wearables that go beyond metrics—into actionable insights and real-world wellness improvements.Backed by a rapidly growing global user base, advanced hardware and sensors, and a...
-
Customer Experience
2 days ago
Gurgaon, Haryana, India AGRIM Full time ₹ 1,04,000 - ₹ 1,30,878 per yearAbout AGRIMAGRIM is a fast-growing B2B agri-inputs marketplace, redefining how agri-retailers and farmers access quality products. We are scaling rapidly and looking for aCustomer Experience Leadto own and drive our CX charter end-to-end.Role OverviewWe are seeking a highly customer-obsessed professional to lead AGRIM'sCustomer Experience agenda. This is...
-
Operations Intern
7 days ago
Gurgaon, Haryana, India Etherea Essentia Full time ₹ 1,44,000 - ₹ 2,88,000 per yearABOUT ETHEREA ESSENTIAWe're Etherea Essentia, a direct-to-consumer (D2C) startup in the premium perfume space. We operate as a brand under Yanatasiddhi Pvt Ltd, and we're looking for motivated individuals to join our team. This opportunity is for those who thrive in a fast-paced startup environment and are keen to learn how a brand is truly built from the...
-
Customer Experience
2 days ago
Gurgaon, Haryana, India KIA Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob SummaryWe are seeking a results-driven Customer Experience (CX) Program Specialist to lead the design, execution, and optimization of customer experience initiatives across the organization. This role will play a pivotal part in enhancing dealership-level CX practices, managing nationwide Mystery Shopping programs, and driving cross-functional...
-
Customer Support Experience
2 weeks ago
Gurgaon, Haryana, India Infiniserve IT Solutions Inc. Full time ₹ 4,32,000 per yearJob Description:Position: Customer Experience ExecutiveExperience Required: Minimum 1 year in International Customer Support (Voice) with Upselling experienceKey Responsibilities:Handle international customer queries through calls with professionalism and empathy.Provide accurate information, resolve issues, and ensure high-quality customer...