CRM Executive/ Senior Executive

1 day ago


Ahmedabad, Gujarat, India Talent Hired-the Job Store Full time ₹ 8,00,000 - ₹ 12,00,000 per year

We are Hiring for one of our client - Largest Real estate company.

Location - Ahmedabad

Position- CRM Executive/ Senior CRM Executive

Role Overview:

The Senior CRM Executive will be responsible for managing post-sales customer relationships, ensuring smooth handholding of customers from booking to possession, and driving customer satisfaction through proactive communication and coordination with internal teams.

Key Responsibilities:


• Manage end-to-end customer lifecycle post-booking for residential/commercial projects.


• Handle customer queries related to payments, agreements, registration, possession, and other post-sales processes.


• Coordinate with internal teams Sales, Finance, Legal, Projects, and Facilities — to ensure seamless customer service delivery.


• Maintain and update customer records in the CRM system accurately and timely.


• Ensure timely demand generation and payment collection from customers.


• Support handover process and resolve customer concerns efficiently.
• Drive customer engagement, feedback collection, and satisfaction improvement initiatives.


• Prepare MIS reports, dashboards, and analytics for management review.

Desired Candidate Profile:


• Experience: 2–5 years of experience in CRM / Post Sales within the Real Estate industry (mandatory).


• Education: Graduate in any discipline (MBA preferred).


• Skills: Strong communication and interpersonal skills o Excellent coordination and follow-up abilities o Customer-centric approach with problem-solving mindset.

Please apply or share Updated CV at

Regards

Pankaj

Team Taggd



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