Team Member

Job Title:

Infrastructure Lead

Job Grade:

G11A

Function:

Global Information Technology

Sub-function:

Manufacturing & Quality IT

Manager's Job Title:

Manager-2

Skip Level Manager's Title:

SGO India Cluster 2 IT Lead

Function Head Title:

Global Chief Information Officer

Location:

Baska

No. of Direct Reports (if any)

0

Date of Joining:

Areas Of Responsibility

At Sun Pharma, we commit to helping you "Create your own sunshine"— by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community.

As you enter the Sun Pharma world, you'll find yourself becoming 'Better every day' through continuous progress. Exhibit self-drive as you 'Take charge' and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we 'Thrive together' and support each other's journeys."

Job summary

The Job holder will be responsible for IT Infrastructure operations support related activity. To ensure in defining the strategy inline with compliance, product quality management objectives and regulatory requirements. Proactively assess infrastructure issues at site and ensure it's compliance at Site level as a Infrastructure Lead.

• The Job holder will ensure the smooth IT infrastructure operations at the site as a Site Infra Lead.
• Management of IT Infrastructure Inventory for hardware and software including Servers, Network devices, GxP & Non GxP Systems.
• Responsible to maintain the Server/Datacenter environment and components such as Power/UPS supply, Access to Server/Datacenter Room, maintaining of Server/Datacenter Room environment condition (Temperature & humidity) and Security Systems (Fire, Rodent & WLD)
• Ensure for Backup-Restoration, Archival-Retrieval process of electronic data.
• Resolving on going Hardware /Software Problems with the support of FMS team at the site and Corporate teams.
• Responsible for configuration and installation of network devices (Switch, Wi-Fi, IP Phone) as per requirement in operation & projects.
• Responsible for the response of user's tickets (Incidents / Service requests) which is raised in IT Service Management (ITSM) portal & their resolution as per defined SLA.
• Contribute for preparation of IT Infrastructure procedures and maintain IT regulations & compliance, regulatory audit support.
• To perform and participate in QMS activities w.r.t IT Infrastructure such as Incidents, Change Controls (CCRs), Deviations and Corrective & Preventive Actions (CAPAs) and timely closure of all such records (CCR/Deviation/Investigation/CAPA system).
• To support for the infrastructure requirements in implementation of site-based projects and Global projects related at the site.
• Coordination with internal and external stakeholders for various IT Infrastructure application support and project execution.
• Understanding of IT security policies, domain policies, malware and antivirus.
• Support in procurement process w.r.t. Site IT Infrastructure components requirements.

Travel Estimate

Need Based

Job Scope

Internal Interactions (within the organization)

Corporate IT Teams, Site Business Users, Site IT Support team Members and Plant Management personnel

External Interactions (outside the organization)

IT Service providers, Vendors, Auditors.

Geographical Scope

Directly Manage site Infra lead operation and at the same time provide onsite/offsite support to another site whenever needed.

Financial Accountability (cost/revenue with exclusive authority)

Based on Approved Budgets for the sites – Both Opex & Capex

Job Requirements

Educational Qualification

BE/B.Tech, MCA, BCA, MSc.-IT, BSc.-IT, Graduation+ PGDCA, Certification in Network/Server Operations and ITIL processes

Specific Certification

NA

Skills

Management of IT Infrastructure & Site IT Support Team members, understanding the requirements of Servers/Network based from the business and their availability.

Experience

6-7 Years in IT Operations, Preferably in Pharma Manufacturing.

Your Success Matters to Us

At Sun Pharma, your success and well-being are our top priorities We provide robust benefits and opportunities to foster personal and professional growth. Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Let's create a brighter future together

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job.  Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).