Team Member

10 hours ago

India Kotak Mahindra Bank Full time ₹ 2,00,000 - ₹ 8,00,000 per year
Description

JOB Role:


•Driving team performance on Requests /queries / complaints and resolving the same within the defined TAT's


• Welcome calling / dispatch of welcome kits PDC/ NOC


• Customer retention and limiting foreclosures as budgeted.


• Responding to customer emails/letters and handling phone calls and walkins


• Cross selling of CASA  /PL/ Top Up/Insurance and other group products  as defined – Generating Revenues


• Lead Generation through references


• Handling RBI and BO complaints and responding to them


• Replying to customer emails and letters.


• Reporting MIS and tracking it daily for team members.


• Any other customer care related activities.


• Handling team escalations and taking it to closure.   


• Handling 5 people who will be team members

Job Requirements:


•   Qualification - Graduate from a recognized University.


• Job Knowledge–Understanding of personal loans will be an added advantage; Comfortable with handling customer walk-ins, open to doing sales and service


• Skills & Experience– Quick learner ; Excellent written and oral communication,  Customer centric;  3-4 years experience

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