Executive-Operations

1 day ago

Gurgaon, Haryana, India American Express Full time ₹ 20,00,000 - ₹ 25,00,000 per year

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

  • Should have knowledge of KYC.Work on daily inventory towards cases related to onboarding.
  • Keep a close eye on gaps & recommend solutions to plug them.
  • Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
  • Carry out Due Diligence activities to ensure timely onboarding of merchants
  • Focus on merchant requirement, productivity, and efficiency to ensure SLA's are met
  • Contribute towards team goals by strictly managing individual productivity & quality targets while maintaining system metrics.
  • Take ownership of the email/issue and resolve to customer's expectations to deepen relationship and achieve highest level of customer satisfaction.
  • Understand, determine, and anticipate customer needs and present solutions as appropriate.
  • Demonstrate strong focus on process improvements.
  • Ensure adherence to and compliance with organization policies and audit controls.

  • Build an excellent rapport with the team & other business groups to ensure smooth day to day operations.

    Minimum Qualifications

  • Graduate/post-graduate.
  • Relevant experience an advantage.
  • Excellent oral and written communication skills.
  • Strong interpersonal and coordination skills.
  • Strong and committed customer focus and consistent demonstration of service excellence.
  • Compliance with company policies and procedures.
  • Relevant experience in servicing India Merchants will be preferable
  • Ability to take independent decision in line with policy/process & meet stringent deadlines.
  • Strong focus on KPI's (Occupancy, CTR, Quality, Efficiency etc.)

Preferred Qualifications

  • Good command over MS Excel, Access & PowerPoint.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries 
  • Bonus incentives 
  • Support for financial-well-being and retirement 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • Generous paid parental leave policies (depending on your location) 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

  • HR Operations

    1 week ago

    Gurgaon, Haryana, India Executive Search Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Maintain and update HR trackers, dashboards, and databasesSupport day-to-day HR operations (documentation, onboarding/offboarding, letters)Assist in planning and executing employee engagement initiatives and eventsDrive Rewards & Recognition programs through data tracking and communicationPrepare internal decks, mailers, and...

  • HR Operations Intern

    24 hours ago

    Gurgaon, Haryana, India Executive Search Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Role & responsibilitiesAssist in performance review operations and professional development processes.Prepare review decks, promotion meeting materials, and performance-related insights/trends.Maintain and update employee records, HR systems, and performance-related trackers/MIS.Draft employee letters and support communication related to compensation...

  • Purchase Executive

    6 days ago

    Gurgaon, Haryana, India INEJ EXECUTIVE LOUNGE Full time ₹ 2,00,000 - ₹ 2,20,000 per year

    Job Opening: Purchase Executive – Head Office (Gurugram)Company: Ten 11 Hospitality Pvt. Ltd.Location: Head Office – Gurugram, HaryanaPosition: Purchase ExecutiveExperience: 2–4 yearsIndustry Preference: Hospitality | Hotels | Lounges | Restaurants | F&BRole Overview:We are seeking a detail-oriented and efficient Purchase Executive to join our Head...

  • Executive Secretary

    3 days ago

    Gurgaon, Haryana, India Executive Search Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilitiesProvide high-level administrative and operational support to the Chairman.Manage calendar, meetings, travel plans (minimal travel involved).Coordinate with internal and external stakeholders with utmost confidentiality.Prepare presentations, reports, and communication materials.Support strategic initiatives leveraging AI tools for...

  • Finance Executive

    2 weeks ago

    Gurgaon, Haryana, India Athena Executive Search & Consulting (AESC) Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About Us:Athena Executive Search & Consulting is a boutique retained search firm delivering high-quality Executive Search, Board Level Advisory, and Talent Management Consulting services to clients. We specialize in finding transformational leaders who drive growth, combining global best practices with a personalized approach.Role Overview:We are looking for...

  • Operations Executive

    2 weeks ago

    Gurgaon, Haryana, India Advertize Gurus Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring – Operations Executive / Sr. Executive (Sampling/BTL Division)Advertize Gurus is looking for a detail-oriented and proactive Operations Executive / Sr. Executiveto join ourSampling (BTL) Division.Role Overview:This role involves managing end-to-end sampling campaign operations, coordinating with internal teams, vendors, and clients to ensure...

  • Operations Executive

    1 week ago

    Gurgaon, Haryana, India Real Jobs Consulting Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionReal Jobs Consulting Services is a trusted name in the placement domain of Gurgaon, actively engaged in providing various high-class placement services. Our offerings include HR consultancy, placement consultancy, manpower recruitment, domestic placement, career consultancy, and work at home services. Our expert consultants strategically...

  • Operation Executive

    3 days ago

    Gurgaon, Haryana, India Big Tree Resource Management Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    Job Description – Operation ExecutiveLocation: GurgaonExperience Required: 1 – 4 YearsAbout Big Tree Resource ManagementBig Tree Resource Management is a Gurgaon-based HR solutions provider dedicated to transforming and strengthening HR practices for startups and growing organizations. We specialize in recruitment, payroll outsourcing, performance...

  • Operations Executive

    1 week ago

    Gurgaon, Haryana, India Exotic Mile Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About GoBoultGoBoult (formerly Boult) Indias #1 rated audio brand and the fastest growing wearables brand. Bootstrapped, profitable, and fearless, weve built a cult following by creating bold products and running campaigns that make India stop scrolling.Role Overview:We are looking for a detail-oriented and proactive Operations Executive to support our...

  • Operations Executive

    15 hours ago

    Gurgaon, Haryana, India VNA Logistics Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    **Job Title: Operations Executive – Sea Import/ExportJob Summary:Looking for an Operations Executive with 1–2 years of experience in international sea import/export to handle day-to-day shipping operations and documentation.Key Responsibilities:• Manage sea import/export shipments from booking todelivery.• Coordinate with shipping lines, CHA, and...