QA Specialist-Restaurant Dispute Management Platform

7 days ago

Puducherry, Puducherry, India Innovalus Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Quality Analyst

Experience : 2 to 5 year

Location: Pondicherry (ECR Bypass, Kottakuppam)

Work Timing : 9 to 6

IMMEDIATE JOINERS to Max 15 Days ONLY

Quality Assurance Specialist Restaurant Dispute Management Platform

We are seeking a detail-oriented Quality Assurance (QA) Specialist to join our team supporting a restaurant dispute management platform. This full-time, in-office role requires working six days a week to ensure high standards in dispute resolution processes.

Key Responsibilities:

  • Analyze daily agent activities on the CRM that captures all customer disputes across multiple restaurant locations.
  • Monitor and map the ageing of dispute tickets by restaurant and location; proactively identify and flag locations with overdue or inactive dispute cases.
  • Review and verify video evidence submitted as part of disputes, ensuring accuracy and completeness.
  • Cross-check agent reports against available cloud video evidence to detect inconsistencies, such as falsely reporting footage as unavailable.
  • Collaborate with operations and agent teams to improve data accuracy and dispute handling quality.

Qualifications:

  • Strong attention to detail and analytical skills.
  • Experience with CRM systems and ticket management preferred.
  • Ability to review and assess video content critically.
  • Reliable, self-motivated, and able to work on-site six days per week.
  • Excellent communication skills for reporting findings clearly.

This role is vital to maintaining the integrity and effectiveness of our dispute resolution processes across multiple restaurant outlets.

Interested please send your updated resume to

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