team leader female

3 days ago


Kozhikode, Kerala, India MYG INSTITUTE OF TECHNOLOGY Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Are you a dynamic leader with a passion for driving performance and leading a team to success? We're looking for a Team Leader – Telecalling to join our growing team

Key Responsibilities:

  • Lead, mentor, and manage a team of telecallers to achieve sales and customer service targets.
  • Monitor team performance daily and provide regular feedback, coaching, and motivation.
  • Train new team members and ensure adherence to scripts and call quality standards.
  • Handle escalated customer queries and ensure quick resolution.
  • Prepare and maintain reports on team performance, call logs, and KPIs.
  • Collaborate with management to develop and implement performance improvement strategies.
  • Requirements:
  • Proven experience (2+ years) as a Telecaller or Team Leader in a call center or telesales environment.
  • Strong leadership, communication, and motivational skills.
  • Ability to manage targets, work under pressure, and handle team dynamics effectively.
  • Proficient in CRM tools and MS Office (Excel, Word, etc.)

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Internet reimbursement
  • Leave encashment

Work Location: In person


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