
Software Support Engineer
4 days ago
Key Responsibilities
- Provide technical support to customers via phone, email, and remote access tools.
- Understand customer issues, troubleshoot problems, and guide them towards effective solutions.
- Handle software installation, configuration, and deployment at client sites.
- Conduct end-user training sessions for customers (both online and on-site).
- Document issues, maintain support logs/CRM, and coordinate with the product/technical team for escalations.
- Travel across India (and occasionally outside India) for software implementation, training, and customer support visits.
- Collaborate closely with internal teams (development, sales) to enhance customer experience.
Desired Skills & Qualifications
- Bachelors degree preferably in Computer Science / IT / Engineering (or equivalent).
- Minimum 3 years of experience in software support, implementation, or technical customer service.
- Good knowledge of Windows, MS SQL Server, Networking basics.
- Prior experience in enterprise software installation & training is an advantage.
- Excellent problem-solving and troubleshooting abilities.
- Strong verbal and written communication skills in English and Hindi.
What We Offer
- Opportunity to work with large enterprises across India and abroad.
- Exposure to cutting-edge facility management and fenestration software solutions.
- A collaborative work culture with learning and growth opportunities.
- Travel allowance and benefits as per company policy.
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