CRM Executive

6 days ago

Kolkata, West Bengal, India SDP & Associates Full time ₹ 2,40,000 - ₹ 2,52,000 per year

#Immediate joine required

Job details:

  • Handle inbound and outbound customer calls with professionalism and efficiency.
  • Maintain strong communication with customers to ensure satisfaction and resolve queries.
  • Provide timely support and assistance to senior team members in business development activities.
  • Maintain and update customer databases, records, and reports accurately.
  • Follow up with clients/customers to strengthen relationships and ensure repeat business.
  • Assist in identifying potential customer needs and provide appropriate solutions.

ONLY FEMALE CANDIDATE REQUIRED

Qualifications & Skills:

Education: B.Com or equivalent graduate degree.

Experience: 1–2 years of experience in a call center / customer service environment.

Communication: Strong verbal and written communication skills in English.

Technical Skills: Proficiency in MS Office (Word, Excel, Outlook).

Good typing speed and accuracy.

Personal Skills:

Ability to engage and handle customers effectively.

Positive attitude, patience, and problem-solving skills.

Team player, supportive in business development tasks.

Job Types: Full-time, Permanent

Pay: ₹16, ₹21,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Provident Fund

Application Question(s):

  • What will the notice period?
  • Do you have knowledge on Advance Excel, Ms office and Mail drafting?

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