Technology Product Management Senior Manager

The Technology Product Management Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

• Owns one to two-year strategic plan and platform roadmap for a platform product portfolio
• Identifies meaningful components of competitive analysis that informs decisions for the product portfolio and roadmaps
• Participates in customer research with the business to gain end-to-end real-world understanding of customer needs and platform product value
• Contributes to organizational planning
• Some Exec level engagement
• Exhibits expertise across multiple platform products and builds tight connections to resources to drive efficiencies.
• Has advanced knowledge of platform feature health and communicates metrics and progress reports regularly to Sr. stakeholders
• Works across peer and stakeholder organizations to implement improvements
• Provides content for Exec level communications
• Sets the direction for the platform design of assigned products
• Designs the user experience for a focused set of platform features using various design thinking techniques
• Continuously monitors feature development through a bug catalog at the platform product level
• Reviews the product demo with the development team against the acceptance criteria for his / her component of a product
• Prepares platform product documentation, ensuring features and associated documentation are clear and easily consumable by other engineering teams.
• Creates KPIs for assigned product features
• For any issues, assesses the alternatives to resolve ("path to green") and builds a plan for resolution
• Owns and delivers on post-launch reviews, gathers customer feedback, drives the associated actions, and incorporates feedback into future launch plans
• Monitors success metrics and makes proposals for continuous performance improvements
• Shares learnings and best practices with other Citi teams
• Engages with business customers to identify key platform product issues; solicits feedback on platform product roadmap
• Leverages data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership
• Oversees team-wide product operations, leads junior PM-Ts who may own individual components, and coordinates team-wide improvement goals
• Represents Citi with external stakeholders for escalations and during strategic roadmap discussions
• Drives adoption of existing platform products into multiple marketplaces (in some cases simultaneously) with minimal engagement from leadership
• Identifies short- and medium-term risks to platform product development and segment adoption, proposing solutions to address them
• Provides regular coaching and feedback to direct reports to help grow individual functional skills and leadership capabilities, with support from senior managers
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10-12 years of relevant experience in a product line management, e-commerce, and/or strategic planning role.
• Significant experience building complex business and/or transactional models.
• Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams

Education:

• Bachelor's/University degree, Master's degree preferred

Job Family Group:

Technology

Job Family:

Technology Product Management

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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