Branch Head

15 hours ago

Kozhikode District Kerala, India Hair's Culture Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Job Summary

The Branch Head will be responsible for driving branch sales performance, ensuring excellent customer experience, and supporting day-to-day branch operations. The role requires strong communication skills, client handling ability, and a proactive approach towards meeting sales targets and improving branch productivity.

Key Responsibilities1. Sales & Revenue Growth

  • Achieve monthly and quarterly sales targets for the Kollam branch.
  • Ensure effective enquiry follow-up and conversion of leads into sales.
  • Promote Hairsculture services, packages, and offers to customers.
  • Maintain strong knowledge of hair fixing, hair systems, and related services.

2. Customer Relationship Management

  • Provide exceptional customer service and ensure customer satisfaction.
  • Build long-term relationships with clients and handle customer queries effectively.
  • Manage customer escalations and ensure quick resolution.
  • Ensure proper after-sales support and timely follow-up.

3. Branch Operations

  • Support the branch team in daily operations and workflow management.
  • Coordinate with technicians and staff to ensure smooth service delivery.
  • Maintain cleanliness, display standards, and overall branch ambience.
  • Oversee inventory requirements and coordinate with HO for replenishment.

4. Reporting & Documentation

  • Maintain daily sales reports, enquiry logs, and conversion tracking.
  • Share weekly and monthly MIS reports with the management.
  • Track competitor activities and market trends to suggest improvements.

5. Team Coordination

  • Guide and motivate technicians and telecallers for better productivity.
  • Support training and development activities within the branch.
  • Ensure adherence to company policies, SOPs, and compliance standards.

Skills & Qualifications

  • Proven experience in sales or customer-facing roles.
  • Excellent communication and client-handling skills.
  • Target-driven mindset with strong negotiation ability.
  • Good understanding of sales strategies and customer relationship management.
  • Basic computer skills (MS Office, CRM preferred).
  • Ability to work under pressure and achieve targets.

Salary

As per industry standards + incentives based on performance.

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

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