Branch Head

5 hours ago

Vaduthala Kochi Kerala, India Aquaneeta Full time ₹ 18,00,000 - ₹ 24,00,000 per year

The Branch Head is responsible for overseeing the complete operations, sales, service coordination, and administration of the branch. This role ensures smooth functioning, achievement of sales targets, exceptional customer service delivery, proper financial discipline, and strict adherence to company policies.

Key Responsibilities:

1. Branch Operations Management

  • Oversee day-to-day functioning of the branch, ensuring efficiency across all departments.
  • Manage stock, logistics, and timely product delivery.
  • Ensure proper documentation, invoicing, cash handling, and reporting as per company norms.
  • Maintain branch infrastructure, assets, and cleanliness.

2. Sales & Revenue Growth

  • Achieve monthly and quarterly sales targets assigned by the company.
  • Drive business development activities, dealer engagement, and customer acquisition.
  • Monitor performance of sales executives and promoters; guide them for improvement.
  • Implement marketing and promotional activities effectively in the branch region.

3. Customer Service Management

  • Ensure timely service support for customers through coordination with service technicians and the service manager.
  • Handle major customer escalations professionally and ensure issues are closed promptly.
  • Maintain strong customer satisfaction and reputation for the branch.

4. Team Leadership & People Management

  • Lead the branch team including sales, service, admin, and support staff.
  • Conduct regular meetings, performance reviews, and trainings.
  • Maintain discipline, punctuality, and professionalism within the team.
  • Ensure proper leave approvals and adherence to HR policies.

5. Financial Control & Compliance

  • Monitor daily collections, outstanding payments, and ensure timely deposit of company funds.
  • Implement strong financial discipline—no employee should hold outstanding company amounts.
  • Verify expense claims and ensure cost-effective operation of the branch.
  • Ensure compliance with company rules, statutory requirements, and internal audits.

6. Reporting & Coordination

  • Submit daily/weekly/monthly reports to the Head Office.
  • Coordinate closely with Sales Manager, Service Manager, HR Department, and Accounts Department.
  • Provide updates on branch performance, challenges, and action plans

Skills & Qualifications:

  • Graduate (MBA preferred).
  • 4–7 years of experience in sales or branch management, 15+ YEARS Overall Experience
  • Strong leadership, communication, and problem-solving skills.
  • Ability to manage a diverse team and ensure discipline.
  • Good knowledge of Microsoft Office and reporting tools.
  • Prior experience in water purifier, home appliances, or related industry.
  • Exposure to dealer handling and service coordination.

Key Attributes:

  • Result-oriented and proactive.
  • Strong decision-making capability.
  • Ability to handle pressure and resolve conflicts.
  • High level of integrity and accountability.
  • Customer-centric mindset.

***HR CONTACT: ***

Job Types: Full-time, Permanent

Pay: ₹75, ₹100,000.00 per month

Work Location: In person

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