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Pre Sale Back Office Operation Service Division-
2 weeks ago
1. EVA App Support
Address and resolve any critical issues or bugs in the EVA App in coordination with the EVA support team.
Discuss program-level improvements or issues during scheduled meetings with the EVA team.
Provide support to the back-office team for using the app efficiently and resolving any queries.
2. Pedio App Support
Coordinate with technicians facing login or usage issues in the Pedio App.
Ensure real-time issue resolution by staying in touch with the app support team.
3. Toll-Free, Website & Online Platforms
Handle toll-free calls and coordinate with customers for service inquiries or product orders.
Maintain and share a proper call log/report regularly.
Coordinate with the respective area manager for online product orders (e.g., from the website, TradeIndia, or IndiaMart), confirm delivery timelines, and update customers.
Manage leads from platforms like TradeIndia and IndiaMart, coordinate with customers, and aim for successful closure.
4. Attendance & Reporting
Maintain and submit voucher employee attendance reports to Gauri Madam.
Share chemical usage details with the accounts team for stock and billing purposes.
5. Audit & Reporting
Conduct service audits on-site and prepare detailed reports with observations and recommendations.
Coordinate with customers for audit permissions, support during inspections, and follow-up.
6. Operational Coordination
Schedule and manage meetings with sales executives, supervisors, and technical teams.
Handle complaint services by proper coordination and follow-up to ensure resolution.
Assist in technician arrangement, especially in branches facing manpower shortages.
Candidate should have willingness to Travel
