Regional Service Officer
2 weeks ago
Opening: 1 Nos.
- Job ID: 55922
- Employment Type: Full Time
- Reference:
- Work Experience: 2.0 Year(s) To 3.0 Year(s)
- CTC Salary: 6.00 LPA TO 7.00 LPA
- Industry: Chemicals/PetroChemical/Paints
- Qualification: B.Tech/B.E. - Mechanical
- Location:
- Mumbai
**Job Title Regional Service Officer**
**Department AP Living**
**Reporting to National Service Manager - HO**
Jobs Reporting Into Service Coordinators Location/Unit Divisional Office
**Job Purpose**
The RSO is an officer in the Asian Paints - Bath Division, whose prime responsibilities are to maintain Customer Satisfaction score by working in close coordination with the Sales Team.
**Primary Responsibilities**
1. To handle customer complaints and ensure resolution,
2. Spare FG Management - New /Reverse Logistics
3. Quality - FM - Product feedback
4. Maintaining prescribed ISO 2015 standards in operational area
5. Extensive travel of 15- days in a month
6. Managing Manpower - On roll / Off roll
7. Market Visit - Dealer Visit and Consumer Site visit
8. Big Data analysis - Documentation - Reports
9. Functional initiatives
10. He may be allotted any additional responsibility necessitated at the unit..
Part of sales support function at company-wide.
**Qualifications**
- The graduation must be through a full time, regular day course.
- Computer literate and possess good numerical and communication skills.
**Previous Experience**
- 1 -2 years Customer Care - Service or Managing Shop Floor experience preferably.
- Gender: Male.
- Less than 26years.
**Key Skills**:
- After Sales Service
- Customer Complaints
- Sales Support
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