Applications Support Specialist

6 days ago

Bengaluru, Karnataka, India Mouser Full time ₹ 2,50,000 - ₹ 7,50,000 per year
Description
  • Ability to identify and troubleshoot issues related to on premise and cloud-based applications and services in a timely manner. Conduct basic investigation and follow standards to resolve or escalate.  
  • Monitor systems to optimize performance and uptime to assist with meeting service levels.
  • Provide documentation and logs to Governance team to ensure compliance.
  • Take lead on critical issues and escalate to concerning teams if required.
  • Required to learn and use good time management skills to complete assigned tasks.
  • Update and create new or existing departmental procedures. Monitor for compliance.
  • Assist with compliance of systems through existing standards and procedures. Identify gaps in compliance and remediate in a timely manner.
  • Ability to learn new applications and services quickly. Understand how applications and services can be integrated to work together.
  • Possess strong knowledge and hands-on experience in Exchange on premise.
  • Ability to automate tasks through scripting or use of APIs.
  • Ability to troubleshoot email delivery issues through telnet.
  • Basic administration of endpoints in Microsoft Intune
  • Create and modify email routing rules in Proofpoint and exchange online.
  • Understanding of business and department processes and how to translate into Cherwell.
  • Create, publish, and maintain relevant support documentation to assist all staff in the quick resolution of their incidents/service requests and enable users to become more self-sufficient. 
  • Ability to patch Windows and Linux servers and operating systems.
  • Expert level knowledge of the Microsoft licensing models and processes.
  • Bachelor's degree in computer science / Electronics.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities

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