
Voice Process Executive
2 days ago
Job Title: Support Executive – IVR Calls
Job Description:
We are seeking a proactive and articulate Support Executive to manage inbound and outbound IVR-based customer support calls. The ideal candidate will possess excellent English communication skills and have a background in US or UAE-based BPO operations.
Key Responsibilities:
- Handle IVR (Interactive Voice Response) calls professionally and empathetically.
- Respond to customer queries, troubleshoot issues, and escalate unresolved cases.
- Maintain accurate logs of interactions in CRM systems.
- Ensure high levels of customer satisfaction by providing timely and effective solutions.
- Follow call scripts and compliance standards.
Requirements:
- Strong English communication skills (verbal and written).
- Experience in BPO/Call Center
- Familiarity with IVR call systems and CRM tools.
- Ability to work in a fast-paced, customer-centric environment.
Bonus:
- Prior experience in voice-based international support.
Job Types: Full-time, Permanent
Pay: ₹15, ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Education:
- Bachelor's (Required)
Experience:
- BPO: 1 year (Preferred)
- Customer support: 1 year (Preferred)
Work Location: In person
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