Senior helpdesk customer service executive

We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai locationEducation: Graduation (Mandatory)Experience: : Minimum 1.6 years in Helpdesk profile in same industryKnowledge of SLA, chargeable calls, and incident managementPreferred: ITIL CertifiedSkills & Requirements:Experience in ticketing tools like ManageEngine is...

Job Summary:We are looking for a proactive and detail-oriented Customer Support Executive who is proficient in using ticketing tools and Microsoft Excel.The ideal candidate will have excellent communication skills and a customer-centric approach to handle queries, resolve issues efficiently, and maintain data accuracy.Key Responsibilities:Manage and...

This position plays a pivotal role in ensuring seamless business travel experiences for employees and senior stakeholders. As the first point of contact, you will be responsible for handling a broad range of travel, administrative, and employee support queries. The role goes beyond travel coordination—covering assistance with visa documentation, car lease...

Citi is seeking a highly accomplished and dynamic Director for a C15 leadership role within its Issuer Services business in India. Based in Mumbai, this pivotal position carries a dual mandate: to drive significant sales growth for Issuer Services across the Mumbai market and to lead a high-performing team of Agency & Trust (A&T) Transaction Managers with...

About the RoleThe Analyst (Customer service agent) is a key frontline operations professional responsible for ensuring positive customer interactions, satisfaction and thereby resolving the issues of the customer.ResponsibilitiesCustomer Interaction: Engage with customers through chat, addressing inquiries, providing information, and resolving issues...

Roles and ResponsibilitiesProvide exceptional customer service through phone, email, or chat support to resolve customer queries and concerns.Handle incoming calls, emails, and chats with a focus on resolving issues promptly and efficiently.Collaborate with internal teams to escalate complex cases when necessary.Maintain accurate records of all interactions...

Job Title: Helpdesk EngineerLocation: Mumbai (CST)Department: IT SupportReports To: Team LeaderJob Overview:The Helpdesk Engineer provides technical support and assistance to end-users for a variety of hardware and software issues. This role involves troubleshooting, diagnosing, and resolving technical problems while ensuring exceptional customer service and...

GreetingsWe are hiring for Travel helpdesk.Designation - Admin Executive (Travel Helpdesk)Location - Lower ParelTake home salary Up to 50k per month (In-Hand)Payroll - Talent pro (Off-role)Role & responsibilitiesCandidate should have good knowledge and experience of travel desk profile like domestic & international flight booking, Hotel booking, cab booking,...

Job descriptionWe have a vacancy with below details,Role : Employee helpdeskExperience -1-5Notice Period : Immediate Joiners to 60 daysInterview Mode : virtualWork Mode :WF0shift time : rotational shiftRole & responsibilitiesManage HR employee lifecycle related queries and concerns.Handle queries pertaining to, working hours, support questions related to...

Key ResponsibilitiesCoordination & Administrationl Monitor and assign tickets to vendor engineers and Dixit engineers to maintain SLA compliance.l Manage and coordinate DC & Store RE Engineers.l Maintain and share daily attendance with the Customer and Project Manager.l Follow up on open tickets and ensure closure within SLA in ServiceNow.l Arrange and...