Helpdesk Executive – F&CS Corporate Travel

10 hours ago

Mumbai, Maharashtra, India JioStar Full time ₹ 4,00,000 - ₹ 6,00,000 per year
This position plays a pivotal role in ensuring seamless business travel experiences for employees and senior stakeholders. As the first point of contact, you will be responsible for handling a broad range of travel, administrative, and employee support queries. The role goes beyond travel coordination—covering assistance with visa documentation, car lease queries, club memberships, billing follow-ups, and support for other Facilities & Corporate Services (F&CS) related tasks. You will work closely with internal teams, employees, and external vendors to provide timely support and deliver a consistently high level of service.
Key Responsibilities:
  • Customer Service Excellence:
  • Serve as the frontline representative, addressing employee inquiries via email and phone promptly.
  • Demonstrate empathy, patience, and professionalism in all interactions to ensure the highest level of customer satisfaction.
  • Travel & Visa Coordination:
  • Assist with travel bookings including flights, accommodations, ground transport, and travel insurance.
  • Coordinate with the TMC partner to secure reservations, confirmations, and handle special requests.
  • Provide assistance with visa-related documentation such as invitation letters and travel support letters, liaising with employees and the Visa team.
  • Coordinate pickups/drop-offs through Ola, Uber, and similar transport services.
  • F&CS Support – Car Lease, Club Membership & Admin Tasks:
  • Address and route queries related to company car lease programs and manage communications with leasing partners.
  • Assist in processing new or renewal requests for corporate club memberships.
  • Support additional helpdesk responsibilities, including issuing standard letters, resolving helpdesk tickets, and following up on approvals.
  • Escalation Management:
  • Manage complaints and escalations by collaborating with internal teams and external vendors to provide timely resolutions.
  • Ensure all escalations are logged, tracked, and closed with proper documentation and client satisfaction.
  • Billing & Invoice Coordination:
  • Assist with processing and tracking invoices, with basic understanding of payment clearance processes.
  • Coordinate with Finance and vendors to resolve billing or payment-related queries.
  • Ensure timely submission and follow-ups of payment advice confirmations.
  • Excel Reporting & Record Maintenance:
  • Prepare and manage travel and expense reports using Excel.
  • Maintain accurate logs of bookings, escalations, billing issues, and support queries for reporting and audit purposes.
  • HR & Internal Coordination:
  • Liaise with HR and other departments to organize employee travel aligned with internal policies.
  • Support travel logistics for events, offsites, leadership meetings, and training sessions.
Preferred Experience and Education :
  • Customer Service Experience: Prior experience in travel, hospitality, or helpdesk roles with a service-oriented mindset.
  • Geographic & Industry Knowledge: Understanding of travel routes, airlines, visa processes, hotels, car rentals, and transport aggregators.
  • Escalation Handling: Ability to manage sensitive issues with professionalism, patience, and solution-oriented thinking.
  • Excel Proficiency: Strong working knowledge of Excel for maintaining logs, preparing reports, and data analysis.
  • Billing & Invoice Support: Basic understanding of invoice processing and coordinating with Finance teams for payment clearance.
  • Administrative Agility: Comfortable managing online travel tools and helpdesk systems for day-to-day operations.
  • Strong Communication: Excellent written and verbal skills to communicate clearly with stakeholders and vendors.
  • Organizational Skills: Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
If you would like more information about how your data is processed, please contact us.

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