Customer Service Executive

5 days ago

Mumbai, Maharashtra, India Teamlease Services Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Summary:

We are looking for a proactive and detail-oriented Customer Support Executive who is proficient in using ticketing tools and Microsoft Excel.

The ideal candidate will have excellent communication skills and a customer-centric approach to handle queries, resolve issues efficiently, and maintain data accuracy.

Key Responsibilities:

  • Manage and resolve customer queries through ticketing systems.
  • Document and track customer interactions accurately.
  • Maintain and update reports using Microsoft Excel.
  • Coordinate with internal teams to ensure timely resolution of customer issues.
  • Ensure a high level of customer satisfaction through effective communication and follow-ups.

Requirements:

  • Hands-on experience with ticketing tools (e.g., Zendesk, Freshdesk, ServiceNow, etc.).
  • Proficiency in Microsoft Excel (basic formulas, pivot tables, data filtering/sorting).
  • Good verbal and written communication skills.
  • Strong problem-solving attitude and customer-focused mindset.
  • Ability to work independently and as part of a team.

Preferred Qualifications:

  • Prior experience in a customer support or helpdesk role.

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