Customer Service Executive

2 days ago

Mumbai, Maharashtra, India Bhairavi World Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Bhairavi World , renowned for european chocolates and sophisticated gifting, is looking for one driven customer service executive and one assistant sales manager with a passion for luxury and retail experience for our new Flagship Store in Nariman Point.

Job Description:

Key responsibilities will include:

* Driving Sales and Achieving Targets: Develop and implement effective sales strategies to maximize revenue, focusing on both individual sales and overall store performance.

* Exceptional Customer Experience: Cultivate a client-centric environment where every customer receives personalized attention, expert guidance, and a memorable luxury shopping experience.

* Store Operations and Visual Merchandising: Oversee daily store operations, ensuring impeccable presentation, adherence to brand guidelines, and effective inventory management.

* Client Relationship Management: Build and nurture strong relationships with key clients, fostering loyalty and repeat business.

* Market Awareness and Competitor Analysis: Stay informed about market trends, competitor activities, and customer preferences within the luxury retail sector in Mumbai.

* Reporting and Analysis: Provide regular sales reports, analyze performance data, and identify opportunities for growth and improvement.

We are looking for an exceptional individual who embodies the essence of our brand – sophisticated, passionate, and driven. The ideal Customer Service & Sales executives will possess:

* A Proven Track Record in retail management, preferably within the luxury sector, with a demonstrable history of exceeding sales targets.

* Exceptional Leadership Skills: The ability to inspire, motivate, and develop a team to deliver outstanding results.

* Impeccable Communication and Interpersonal Skills: Articulate, confident, and adept at building rapport with clients. Fluency in English is essential.

* Strong Business Acumen: A strategic thinker with the ability to analyze sales data, identify opportunities, and implement effective solutions.

* A Polished and Professional Demeanor: Representing our brand with grace, confidence, and attention to detail in all interactions.

* High Energy and Initiative: A proactive and self-motivated individual with a strong work ethic and a desire to continuously improve and achieve ambitious goals.

* Adaptability and Resilience: The ability to thrive in a fast-paced environment and navigate challenges with a positive and solution-oriented mindset.

* Competitive salary and benefits package.

*Remuneration as per interview performance and higher than market standards.

*Commissions on achieving sales targets

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