employee helpdesk team member

5 days ago

Mumbai, Maharashtra, India Enrich And Enlight Business Consulting Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job description

We have a vacancy with below details,

Role : Employee helpdesk

Experience -1-5

Notice Period : Immediate Joiners to 60 days

Interview Mode : virtual

Work Mode :WF0

shift time : rotational shift

Role & responsibilities

  • Manage HR employee lifecycle related queries and concerns.
  • Handle queries pertaining to, working hours, support questions related to immigration requirements, personal/ job data change, learning administration, offboarding etc.
  • Review, respond and resolve employee requests/ tickets raised by employees. Ensure timely resolution via email/chat/ calls. Intervene and promptly address any employee concerns and share resolutions.
  • Help resolve major employee grievances and counsel employees if there are any escalations raised, also assist if any employee relations issues are raised.
  • Collaborate with employees to ensure prompt resolution and by working towards achieving maximum employee satisfaction

Qualification

  • 1–5 years' experience in HR helpdesk/HR operations or customer support.
  • Bachelor's degree
  • Demonstrate ability and integrity when working with confidential data
  • Excellent oral and written communication skills alongside an ability to multitask, strong attention to detail and be able to work autonomously
  • Strong service orientation with demonstrated desire and willingness to serve the team and its customers
  • Ability to take initiative; be proactive without waiting for direction; strong sense of personal accountability
  • Ability to multitask and manage high-volume queries.
  • Basic knowledge of HR policies, processes, and systems.

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