Service Manager

2 days ago

Delhi, Delhi, India Exponent Energy Full time ₹ 12,00,000 - ₹ 36,00,000 per year

You will be working with the After Sales team in Bengaluru/NCR/Chennai. This is a on field role

This team runs on a hustle mindset with an objective to increase Exponent Energy's market share in the city of Bengaluru and beyond, and help more people adapt to 15-minute rapid charging technology achieved by our Flexible Energy Stack, which consists of the e^pack (battery pack) and e^pump (charging station).

Our philosophy: Break. Believe. Build

Break stuff. Break assumptions. Break the thumb rule.

Believe in the team. Believe in the process. Believe through failures.

Build fast. Build passionately. Build to simplify.

Process Definition & Implementation

  • Design end-to-end processes for charging station operations, maintenance, service response, and field team workflows.
  • Define standard operating procedures (SOPs) for recurring activities and ensure adherence across sites.
  • Establish governance for software integrations, field team tools, and service workflows.
  • Ensure that SOPs are documented & implemented across the functions

Drive Visibility and Cross-Functional Resolution on Customer Experience (CX) Issues

  • Collaborate with engineering, product & system integration teams to ensure product features align with operational needs.
  • Work with manufacturing and quality teams to integrate quality checks and reliability metrics into station rollouts.
  • Act as a bridge between field teams and central functions to ensure smooth execution.

Streamline Cross-Team Program Management Across various network programs

  • Ensure that cross-functional teams are influenced to ensure CX & Network program management happens seamlessly while ensuring external customers like OEM partners, drivers, network partners & service providers.
  • Define key KPIs (uptime, service response time, defect rate, etc.) for charging station operations.
  • Build and maintain dashboards to track station performance, field team productivity, and customer experience.
  • Identify bottlenecks and drive continuous improvement initiatives using data-driven insights.

Change Management & Training

  • Train field and operations teams on new processes and tools.
  • Ensure documentation is up to date, accessible, and user-friendly.
  • Lead process adoption and change management initiatives across the network.

Vendor & Partner Standardization

  • Identify, evaluate, and onboard common vendors/partners for charging station installation, electrical & power liaisoning, and service execution.
  • Create standardized scopes of work and SLAs to ensure consistency in vendor deliverables across geographies.
  • Build processes for vendor performance tracking, compliance, and continuous improvement.

What matters:

Quality of work

Approach towards problem-solving

Dissatisfaction towards mediocre work

Resilient attitude to bounce back after failing

About Us

Exponent simplifies energy for EVs.

Co-founded by Arun Vinayak (Ather Energy's Founding Partner & Former Chief Product Officer) and Sanjay Byalal (Former hardware strategic sourcing and cell strategy lead, Ather and Former Supply Chain Lead, HUL), Exponent focuses on solving two sides of the energy problem by building the e^pack (charging station) and e^pump (battery pack) which together unlock 15-min rapid charging.

The 200+ strong team of passionate builders have a ton of EV experience and are currently looking for more builders to join one of the best EV teams in India to build & scale Exponent.

  • Team Leadership

    2 weeks ago

    Delhi, Delhi, India Tax Manager Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Responsibilities: Drive the team to achieve and exceed monthly loan sales targets. Recruit, mentor, and lead a high-performing sales team. Foster strong relationships with customers, understanding their financial needs. Identify new business opportunities through market research and networking. Monitor team performance and implement strategies for...

  • Service Manager

    3 days ago

    Delhi, Delhi, India Bayer Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and...

  • Service Manager

    4 days ago

    Delhi, Delhi, India Bayer Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and...

  • Client Servicing Manager

    1 week ago

    Delhi, Delhi, India VGotThis Marketing Pvt Ltd Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionVGotThis Marketing Pvt Ltd is a comprehensive brand and marketing solutions company. We provide services in Event Management, Retail Branding, Designing, Activations, and Merchandising, ensuring that our clients receive tailored and effective marketing strategies to achieve their goals.Role DescriptionThis is a full-time, on-site role...

  • Service Manager

    4 days ago

    Delhi, Delhi, India Standard Chartered Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job ID: 41660Location: Delhi, INArea of interest: Retail BankingJob type: Regular EmployeeWork style: Office WorkingOpening date: 7 Oct 2025Job SummaryEnsure Digitization - Migrate customers to online and automated platforms (S2B, A2, Info-manager, E-alerts, E-statements etc)Ensure Process Simplification and TAT adherence.S2B Domain Knowledge is a must to...

  • Customer Service Manager

    4 weeks ago

    Delhi, Delhi, India Past Modern Full time

    Company DescriptionPast Modern is a fashion house based in New Delhi, India, specializing in womenswear. Our collections feature both made-to-measure and ready-to-wear garments. We emphasize handwork techniques combined with modern silhouettes, merging Indian craftsmanship with contemporary fashion needs.Role DescriptionThis is a full-time on-site role for a...

  • Customer Service Manager

    2 weeks ago

    Delhi, Delhi, India Past Modern Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionPast Modern is a fashion house based in New Delhi, India, specializing in womenswear. Our collections feature both made-to-measure and ready-to-wear garments. We emphasize handwork techniques combined with modern silhouettes, merging Indian craftsmanship with contemporary fashion needs.Role DescriptionThis is a full-time on-site role for a...

  • Project Service Manager

    4 weeks ago

    Delhi, Delhi, India Talent Leads HR Solutions Full time

    Job Title Area Service Division Department Profile Division Age Gender Preference if any Male Travel Required Yes Reports to Title of Manager GM EDUCATION QUALIFICATION BTech Engineer OTHER PROFESSIONAL COURSES CERTIFICATION if required CRM Data Analytics DUTIES AND RESPONSIBILITIES Job Summary To ensure the highest level of...

  • Client Servicing Manager

    1 week ago

    Delhi, Delhi, India Span Communications Full time ₹ 4,00,000 - ₹ 5,00,000 per year

    Client service managers handle and resolve client queries, develop strategies for improving customer services, train other client services staff, authorize refunds on products, maintain business relationships with existing clients. The client services manager will be tasked with maintaining current clients and growing our customer base, keeping accurate...

  • Client Services Manager

    2 weeks ago

    Delhi, Delhi, India MG Advertising Pvt. Ltd Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Job Title: Client Servicing Manager / Senior Executive – Client ServicingLocation: [Badi Industrial Area, Delhi, 110042]Department: Client ServicingReports To: Account Director / Client Servicing LeadExperience Required: 2–5 yearsJob Summary:We are looking for a proactive and client-focused Client Servicing Manager with 2–5 years of experience in...