
Banking process, Technical Support, Team Lead, Sales
7 days ago
Job Title
: Technical Support Executive Voice Process
Location
: Bangalore
Job Type
: Full-Time / Rotational Shifts / Remote or Onsite
Experience
: 0 to 6 years
Salary
: 800000
Job Summary
We are seeking a dedicated and customer-focused
Technical Support Executive
to handle voice-based support queries. The role involves troubleshooting technical issues, guiding users through solutions, and ensuring a high level of customer satisfaction via inbound or outbound calls.
Key Responsibilities
- Answer inbound calls and assist customers with technical issues related to software, hardware, or services.
- Provide step-by-step solutions over the phone in a clear and concise manner.
- Record customer interactions and details accurately in CRM/ticketing tools.
- Escalate unresolved issues to appropriate internal teams when necessary.
- Follow up with customers to ensure their issues are resolved to satisfaction.
- Meet or exceed performance metrics such as first-call resolution, call handling time, and customer satisfaction scores.
- Stay updated with product knowledge and process changes.
Required Skills Qualifications
- Excellent verbal communication skills in English (and any regional language if applicable).
- Ability to communicate technical information to non-technical users.
- Good problem-solving and analytical skills.
- Familiarity with Windows/Mac OS, networking, and common software applications.
- Prior experience in a call center or technical support environment is a plus.
- Bachelors degree or equivalent; technical diploma is advantageous.
Preferred Attributes
- Patience and empathy when dealing with frustrated users.
- Ability to work under pressure and manage high call volumes.
- Flexibility to work in rotational shifts, including night shifts and weekends.
Contact point :
Aditya / / / / /
This job is provided by
-
Team Lead
2 days ago
Hyderabad, Telangana, India Computershare Business Support Services Full time ₹ 15,00,000 - ₹ 25,00,000 per yearLocation: Hyderabad, India (Hybrid)This is a hybrid position primarily based in Hyderabad, India. Were committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.We give you a...
-
Technical Lead
4 days ago
Hyderabad, Telangana, India Lera Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title :Technical Lead Software DevelopmentLocation :Hyderabad (On-site)Experience :3 - 5 YearsAbout The CompanyWe specialize in delivering cutting-edge software solutions and services tailored to the banking and financial sector across Asia-Pacific, EMEA, and the United States. With over two decades of expertise in core banking, we are committed to...
-
Technical Team Lead
12 hours ago
Hyderabad, Telangana, India People Prime Worldwide Pvt. Ltd. Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAbout Company : They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from whats now to whats next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and...
-
Insurance Team Lead
4 days ago
Hyderabad, Telangana, India Buzzworks Business Services Full time ₹ 4,20,000 per yearJob Title: Insurance Team Leader Muthoot FinanceCompany: Muthoot Finance Ltd.Job Type: On-roll | Full-timeLocation: Across HyderabadInterview Location: Himayath NagarJob DescriptionWe are hiring Insurance Team Leaders for Muthoot Finance. The role involves handling insurance and banking sales, managing a team, and driving business growth.Key...
-
Technical Sales Support Engineer IMEA
6 days ago
Hyderabad, Telangana, India DESMI Full time ₹ 9,00,000 - ₹ 12,00,000 per yearLocation:IndiaEmployment:Full-timeCan You Use Your Engineering Knowledge to Deliver Fast, Reliable, and Customer-Focused Sales Support?A Technical Sales Support is part of the remaining Sales Support team and responsible for picking up simple requests ensuring that the Senior Sales Supporters can focus on complex requests. Via CRM Sales Supporter is...
-
Sales Team Lead
2 days ago
Hyderabad, Telangana, India Writer Business Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRoles and ResponsibilitiesManage sales team performance, providing guidance and support to achieve targets.Develop and implement effective strategies for lead generation, conversion, and customer retention.Conduct regular meetings with the team to discuss progress, identify areas of improvement, and provide feedback.Collaborate with other departments (e.g.,...
-
Visa Processing Team Lead
2 weeks ago
Hyderabad, Telangana, India Talentboon Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRole & responsibilities :Lead, mentor, and supervise a team of Visa Support Officers and Senior Specialists to achieve SLAs and quality standards.Allocate workloads based on application volume, destination mix, and case complexity.Oversee visa processing workflows for multiple countries and brands, ensuring adherence to SOPs, timelines, and compliance.Act as...
-
Team Lead
2 weeks ago
Hyderabad, Telangana, India Teleperformance (TP) Full time ₹ 5,00,000 - ₹ 15,00,000 per yearTP hiring for Team LeadSales International ProcessA Telecom Sales Team Lead manages a sales team to achieve revenue goals by setting targets, implementing sales strategies, providing coaching, and monitoring performance. Key responsibilities include driving sales, fostering team development, resolving escalated customer issues, and analyzing sales data to...
-
Sales Team Lead
2 weeks ago
Hyderabad, Telangana, India Paytm Full time ₹ 5,00,000 - ₹ 25,00,000 per yearAbout Us:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.About the...
-
IT Technical support Lead
2 weeks ago
Hyderabad, Telangana, India, Telangana Movate Full timeIT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team. In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...