Banking process, Technical Support, Team Lead, Sales

7 days ago

Hyderabad, Telangana, India Inspiration Manpower Consultancy Pvt Ltd. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Title
: Technical Support Executive Voice Process

Location
: Bangalore

Job Type
: Full-Time / Rotational Shifts / Remote or Onsite

Experience
: 0 to 6 years

Salary
: 800000

Job Summary
We are seeking a dedicated and customer-focused
Technical Support Executive
to handle voice-based support queries. The role involves troubleshooting technical issues, guiding users through solutions, and ensuring a high level of customer satisfaction via inbound or outbound calls.

Key Responsibilities

  • Answer inbound calls and assist customers with technical issues related to software, hardware, or services.
  • Provide step-by-step solutions over the phone in a clear and concise manner.
  • Record customer interactions and details accurately in CRM/ticketing tools.
  • Escalate unresolved issues to appropriate internal teams when necessary.
  • Follow up with customers to ensure their issues are resolved to satisfaction.
  • Meet or exceed performance metrics such as first-call resolution, call handling time, and customer satisfaction scores.
  • Stay updated with product knowledge and process changes.

Required Skills Qualifications

  • Excellent verbal communication skills in English (and any regional language if applicable).
  • Ability to communicate technical information to non-technical users.
  • Good problem-solving and analytical skills.
  • Familiarity with Windows/Mac OS, networking, and common software applications.
  • Prior experience in a call center or technical support environment is a plus.
  • Bachelors degree or equivalent; technical diploma is advantageous.

Preferred Attributes

  • Patience and empathy when dealing with frustrated users.
  • Ability to work under pressure and manage high call volumes.
  • Flexibility to work in rotational shifts, including night shifts and weekends.

Contact point :
Aditya / / / / /
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