Customer Service Representative

2 days ago

Vikroli Mumbai Maharashtra, India Ziraya Business Solution Pvt limited Full time ₹ 4,00,000 per year

Job Title: Community Success Associate

Location: Onsite, Mumbai (Vikhroli West)

Role Overview:

Are you passionate about delivering exceptional experiences and solving real-time problems? Do you thrive in a fast-paced, customer-centric environment? As a Community Success Associate, you will ensure that both customers and advisors have a seamless and rewarding experience on the platform.

Key Responsibilities:

  • Query Resolution: Address and resolve customer and advisor queries via chat, email, and calls in real-time, maintaining a helpful and professional tone.
  • Real-Time Problem Solving: Troubleshoot issues quickly, collaborate with internal teams for escalations, and ensure timely follow-ups.
  • Effective Communication: Build trust with clear, empathetic written and spoken English while collecting feedback to improve platform processes.
  • Process Improvement: Document common queries, streamline solutions, and suggest strategies to enhance customer and advisor engagement.

Skills and Qualifications:

  • Excellent communication skills in both spoken and written English.
  • Strong problem-solving abilities, with quick, logical thinking under pressure.
  • Empathy and patience to understand and address customer and advisor concerns thoughtfully.
  • High attention to detail, ensuring every interaction is handled professionally and accurately.

What's In It for You:

  • Collaborate with a Talented Team: Work with a skilled team contributing to the growth of an innovative platform.
  • Gain Practical Experience: Hands-on exposure to query resolution, real-time problem-solving, and process improvement.
  • Skill Development: Enhance your communication, customer engagement, and troubleshooting skills while gaining valuable operational experience.
  • Ownership and Impact: Take ownership of customer interactions and directly impact user experience.
  • Growth Potential: Quick promotions based on performance, with opportunities for career advancement and incentives.

Preferred Candidates: Prior experience in Customer Support, Client Servicing, or Inside Sales is a plus.

Job Type: Full-time

Pay: ₹400,000.00 per year

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