Account Manager

16 hours ago

Bengaluru, Karnataka, India PawSpace Full time ₹ 3,00,000 - ₹ 5,00,000 per year

Job Title: Account Manager (Sales)

Location: Bengaluru (Hybrid/Remote options available)

Employment Type: Full-time

Experience: 2–4 years

Industry: Pet Care | Services | Technology

Reporting to: Core Leadership Team

About PawSpace

Founded in 2021, PawSpace is transforming pet care in India by combining technology with compassion. As a leading full-stack pet care platform, we provide convenient, high-quality services including doorstep grooming, pet boarding, sitting, and training. With a rapidly growing customer base, PawSpace is on a mission to make pet care effortless and trustworthy for every pet parent.

Role Overview

As an Account Manager (Sales), you will be responsible for managing the entire customer lifecycle — from lead engagement and consultative selling to service coordination, payment management, and customer retention. You'll play a key role in driving revenue growth, ensuring service excellence, and nurturing long-term customer relationships.

Key Responsibilities

  • Lead Management (Inbound & Outbound): Handle incoming leads via WhatsApp, phone, website, and social channels. Conduct proactive follow-ups to maximize conversions, maintaining a daily talk time of 3+ hours.
  • Consultative & Cross-Selling: Understand customer needs, explain services and pricing, and upsell grooming subscriptions and add-on services.
  • Subscription & Renewal Sales: Drive subscription sales (semi-annual/annual) and manage renewals to achieve set KPIs.
  • Service Coordination: Match customers with the most suitable groomers, hosts, or trainers, ensuring smooth operations and excellent service quality.
  • Account Management: Manage payments, update CRM records, and handle post-sale follow-ups.
  • Customer Experience: Monitor service fulfillment, gather feedback, and resolve issues to improve retention and satisfaction.
  • Relationship Building: Develop strong relationships with customers and service providers to drive repeat business and brand loyalty.
  • Reporting & Performance Tracking: Maintain accurate daily sales reports and analyze conversion and revenue metrics.
  • Collaboration & Ownership: Work closely with the core team to develop strategies, meet targets, and contribute to business growth initiatives.

What You'll Bring

  • Bachelor's degree in Business, Sales, Marketing, or a related field.
  • 2–4 years of experience in sales, account management, or operations — preferably in a startup or service-oriented environment.
  • Proven ability to meet or exceed sales and revenue targets, with experience in outbound and consultative sales.
  • Excellent communication skills in English and Kannada (Hindi is an advantage).
  • Proficiency in CRM tools, Google Sheets/Excel, and WhatsApp for Business.
  • A proactive, ownership-driven attitude with strong problem-solving and coordination skills.
  • A passion for pets and a commitment to delivering exceptional customer experiences.

What We Offer

  • Competitive salary with performance-based incentives.
  • Opportunities for rapid growth and leadership roles.
  • Direct collaboration with the founders and core leadership team.
  • Flexible hybrid/remote work model.
  • A fun, pet-loving, and mission-driven work culture.

Job Types: Full-time, Permanent

Pay: ₹300, ₹500,000.00 per year

Benefits:

  • Work from home

Work Location: Remote

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