KEY ACCOUNTS MANAGER

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Mumbai Worli

Employment type

Full Time Permanent

Department

Sales & Commercial

Deadline

Mobility support

Domestic

Who you are

• You have a minimum of 6 years of experience handling B2B customers.

• You have a strong understanding of the Goa market and its business landscape.
• You have experience working with large clients and achieving high sales volumes, and you are well-versed in the B2B market's sales mechanisms.
• You know the relevant market trends as well as the needs of customers for service offerings and can use your knowledge for every new business opportunity.
• With your strategic thinking and analytical skills, you are well versed in working with business plans, budgets, and KPIs.
• Preference will be given to candidates based in Goa or with established local networks, as familiarity with regional dynamics, consumer behavior, and community engagement is a valuable asset for this role.

What you'll be doing day to day

Act as a member of the store sales team and proactively contribute to the store goals.

Analyse the local market, specifically business customers and their business needs, and use this knowledge to improve the business customer's shopping experience

Develop a Key Account Management (KAM) strategy and action plan with input from key stakeholders.

Build strong relationships with the local business community and promote IKEA as a business partner.

Understand the IKEA product range, services, business-approved range, national priorities, local market conditions, and competitors.

Work with key stakeholders across various departments to ensure integration and maximize impact.

Lead negotiations for RFPs and other key account deals, follow up on customer journeys, and see projects through to completion.

Oversee the execution of deals, coordinating with co-workers to manage the process and prevent issues.

Lead after-sales care for key accounts, providing follow-up support to ensure long-term relationships and excellent customer experiences.

Together as a team

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life

At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit, and business need.

We are an Equal Oppurtunity Employer

At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us

We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit, and business need.