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E-commerce Manager

2 weeks ago

Gurgaon, Haryana, India 3TENX Full time ₹ 15,00,000 - ₹ 20,00,000 per year

We are looking for a dynamic and detail-oriented E-commerce Manager to lead our online operations across marketplaces, quick commerce, and D2C channels. This role requires a balance of strategic thinking, operational excellence, and strong commercial acumen to drive growth, optimize processes, and deliver a superior customer experience.

Key Responsibilities

Marketplace & Quick Commerce Management

  • Manage end-to-end operations for platforms like Nykaa, Amazon, Tira, Zepto, etc.
  • Oversee product listings, A+ content, pricing updates, brand store setup, and platform hygiene.
  • Plan and execute promotional campaigns and sales events with platform teams.
  • Optimize searchability, customer reviews, and keyword rankings.
  • Handle POs, inventory management, inwarding, and reconciliation.

D2C Website & Delivery Management

  • Oversee day-to-day Shopify website operations: product uploads, pricing, offers, banners, and inventory sync.
  • Coordinate with logistics to ensure timely dispatches, monitor TATs, and handle RTOs/cancellations.
  • Manage conversion rates, user-generated content, ratings, combos, launches, and offers.

Inventory Planning & Supply Coordination

  • Own inventory planning across all channels, including Q-commerce stock allocation.
  • Forecast sales, monitor aging stock, and optimize replenishment cycles.
  • Collaborate with warehouse, supply chain, and brand teams for buffer planning, production, and inter-warehouse transfers.

P&L & Profitability Management

  • Track revenue, margins, and commissions to manage the e-commerce P&L.
  • Work with finance on claims, returns, and cash flow planning.
  • Optimize channel profitability, pricing strategies, and logistics costs.

Customer Care & Retention

  • Manage customer service function (in-house or outsourced) for timely resolution of order issues, delays, and returns.
  • Develop SOPs for complaint handling and escalation.
  • Drive retention via Klaviyo, Shopify Email, WebEngageloyalty programs, post-purchase journeys, and churn reduction initiatives.

Reporting & Analysis

  • Maintain weekly dashboards covering sales, returns, inventory, ROAS, and KPIs.
  • Prepare monthly review reports for business planning and forecasting.

Preferred Candidate Profile

  • Experience: 36 years in e-commerce operations (beauty, personal care, or FMCG preferred).
  • Proven experience with Nykaa, Amazon, Tira, Zepto, and Q-commerce platforms.
  • Strong skills in PO management, inventory planning, and e-commerce P&L handling.
  • Proficient in Excel, Shopify, Amazon/Nykaa portals, and Looker Studio.
  • Understanding of D2C delivery, CRM, and customer service processes.
  • Self-starter with problem-solving abilities, ownership mindset, and adaptability to fast-paced environments.

Why Join 3TENX

  • Be part of one of India's most disruptive beauty brands.
  • Work closely with a high-performance leadership team and industry experts.
  • Enjoy ownership, speed, and visibility while making a tangible impact.