Sr. D&T Intelligent Automation Engineer

Position Title

Senior Process Automation Engineer 

Function/Group

Digital & Technology

Location

India

Shift Timing

General/US

Role Reports to

D&T Manager - Process Automation

Remote/Hybrid/in-Office

Hybrid

ABOUT GENERAL MILLS

We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out

 / US

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.

With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T)  Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.

JOB OVERVIEW

Function Overview

The Digital and Technology team at General Mills stands as the largest and foremost unit, dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization. Collaborating closely with global business teams, the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption. The team's expertise spans a wide range of areas, including AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain, SAP S4 HANA and Enterprise Architecture. The MillsWorks initiative embodies an delivery model, where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company. Employees working on significant technology projects are recognized as Digital Transformation change agents. 

The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities. In fostering an inclusive culture, the team values individuals passionate about learning and growing with technology, exemplified by the "Work with Heart" philosophy, emphasizing results over facetime. Those intrigued by the prospect of contributing to the digital transformation journey of a Fortune 500 company are encouraged to explore more details about the function through a provided Link

Purpose of the role

The Digital and Technology team of General Mills India Centre is looking for a passionate and enthusiastic individual to contribute to the Global Digital Transformation initiative at General Mills in capacity of a Senior Process Automation Engineer. This role will report into the Manager of the General Mills Process Automation Talent Acceleration Center (TAC) and functionally collaborate with our Global Process Automation Team. In this technical role, the Senior Process Automation Engineer will help drive the success of digital transformation and automation efforts at General Mills, by leading, designing, and delivering innovative solutions leveraging multiple process automation technologies such as Automation Anywhere A360 RPA, ServiceNow App-Engine Low Code/Workflow, and Winshuttle for SAP. 

  KEY ACCOUNTABILITIES

An associate in an Intelligent Automation team, focusing on building automation solutions using ServiceNow and integrating AI with Machine Learning and Agentic AI capabilities, would typically have the following key accountabilities:

1.     Solution Design and Development:

o   Design, develop, and implement end-to-end automation solutions within the ServiceNow AppEngine (Web UI, Workflows, CRUD Apps)

o   Translate business requirements and process flows into technical specifications and automation workflows.

o   Develop custom applications, modules, and integrations within ServiceNow to support automation initiatives.

o   Main point of contact for the team to address complex issues and prevent business interruptions.

o   Leads the recruitment and training initiatives for the automation team. Provides coaching and reviews the work of colleagues.

o   Serves as the point of contact for external vendors and platform partners.

o   Dedicates time to researching the latest automation technology stack and influences technology and business stakeholders to adopt relevant automation solutions. 

2.     ServiceNow Platform Expertise:

o   Develop Custom Low Code Applications utilizing ServiceNow App-Engine (Web UI, Workflows, CRUD Apps)

o   Configure and customize ServiceNow instances, including workflows, forms, reports, and dashboards.

o   Ensure adherence to ServiceNow development standards and governance policies.

3.     Machine Learning (ML) Integration:

o   Identify opportunities to embed ML models into ServiceNow workflows to enhance automation, prediction, and decision-making (e.g., intelligent routing, anomaly detection, predictive analytics).

o   Work with data scientists or ML engineers to integrate pre-trained or custom ML models into ServiceNow applications using APIs or other integration methods.

o   Assist in data preparation, feature engineering, and model deployment for ML-driven automation.

4.     Agentic AI Capabilities:

o   Explore and implement Agentic AI concepts within ServiceNow, such as intelligent virtual agents (chatbots), autonomous workflows, and proactive problem resolution.

o   Design and configure conversational AI interfaces to improve user experience and automate common requests.

o   Develop and integrate AI agents that can perform tasks, make decisions, and learn from interactions to optimize processes.

5.     Integration Development:

o   Develop and manage integrations between ServiceNow and other enterprise systems (e.g., SAP, GCP , SQL tools) using REST APIs

o   Ensure secure and reliable data exchange between connected systems.

o   Manage automation platforms, infrastructure, security, and modernization efforts.

6.     Testing and Quality Assurance:

o   Conduct thorough testing of automation solutions, including unit, integration, and user acceptance testing (UAT).

o   Identify and resolve defects, performance issues, and security vulnerabilities in developed solutions.

7.     Documentation and Knowledge Transfer:

o   Create and maintain comprehensive technical documentation for all developed solutions, including design documents, user manuals, and support guides.

o   Manage project documents & delivery processes. Also, responsible for the standards & processes of Talent Acceleration Center

o    

8.     Collaboration and Communication:

o   Work closely with business stakeholders, process owners, and other IT teams to gather requirements and ensure solutions align with business objectives.

o   Participate in agile development ceremonies (e.g., sprint planning, daily stand-ups, retrospectives).

o   Communicate technical concepts effectively to non-technical audiences.

9.     Continuous Improvement and Innovation:

o   Stay updated with the latest trends and advancements in intelligent automation, ServiceNow, Machine Learning, and Agentic AI.

o   Proactively identify opportunities for process improvement and new automation initiatives.

o   Contribute to the team's knowledge base and best practices.

10.  Troubleshooting and Support:

o   Provide ongoing support for deployed automation solutions, including incident resolution and problem management.

o   Monitor the performance and health of automation workflows and integrated AI components.

MINIMUM QUALIFICATIONS

    Bachelor's degree with 8+ years of experience and a minimum of 4 years of relevant experience. Expert in ServiceNow App-Engine Low Code/No Code Workflow experience.Client Side and Server-Side Scripting i.e. Catalog Client Script, Business Rules, Script Actions, Script Includes, and UI policies.Flow Designer, Actions and Sub-actions.ServiceNow Portal, Widgets, HTML, and CSS.JavaScript, JSON, XML, and REST APIs.Integration of ServiceNow with external systems like ERP, GCP, SAAS, and custom applications.System architecture, data, version control and security. 

PREFERRED QUALIFICATIONS

Understanding of: -

Other ServiceNow modules like CSM, ITSM, SAM, or CMDB.Agentic AI, Gen AI, Python AI Libraries.Cloud technologies like GCP/Azure/AWS.DevOps and ML Ops.Dot Net/Python, Web Technologies, Database, Web APIs.

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