Sr. D&T Engineer – ServiceNow

Job Description:

Position Title

Sr. D&T Engineer – ServiceNow

Function/Group

Digital and Technology

Location

Mumbai

Shift Timing

Regular

Role Reports to

D&T Manager

Remote/Hybrid/in-Office

Hybrid

ABOUT GENERAL MILLS

We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate

us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.

With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.

JOB OVERVIEW

Function Overview

The Digital and Technology team at General Mills stands as the largest and foremost unit, dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization. Collaborating closely with global business teams, the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption. The team's expertise spans a wide range of areas, including AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain, SAP S4 HANA and Enterprise Architecture. The MillsWorks initiative embodies an delivery model, where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company. Employees working on significant technology projects are recognized as Digital Transformation change agents.

The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities. In fostering an inclusive culture, the team values individuals passionate about learning and growing with technology, exemplified by the "Work with Heart" philosophy, emphasizing results over facetime. Those intrigued by the prospect of contributing to the digital transformation journey of a Fortune 500 company are encouraged to explore more details about the function through a provided Link.

Purpose of the role

The Sr. D&T Engineer – ServiceNow is responsible for designing, developing, and implementing scalable solutions that enable and enhance ITSM and HR processes on the ServiceNow platform. This role ensures seamless integration of internal and external information sources, leveraging modern technologies to drive automation, efficiency, and process improvements across the enterprise. By aligning process design with technology architecture and core enterprise data, the Sr. Engineer delivers end-to-end solutions that strengthen business operations, support strategic decision-making, and maximize the value of the ServiceNow platform for the organization.

KEY ACCOUNTABILITIES

• Lead the design, development, and configuration of ServiceNow solutions across ITSM, HRSD, Facilities, and other enterprise modules, ensuring scalable and high-performing implementations.

• Design and develop new application modules, workflows, and automation capabilities using agile (scrum-based) methodologies to meet evolving business needs.

• Develop and maintain robust integrations with external systems leveraging REST APIs, Web Services, Import Sets, Scripted APIs, and MID Server technologies.

• Provide deep technical expertise in Flow Designer, Service Catalog, ServiceNow Discovery, Service Mapping, Automation, Employee Service Center, and Event Management to enhance platform capabilities.

• Partner closely with Solution Managers, Process Owners and Business Stakeholders to refine backlog priorities, analyse user stories, and translate requirements into effective design and technical specifications.

• Ensure custom enhancements adhere to coding standards, architectural guidelines, and ServiceNow best practices, while driving continuous improvement in solution quality.

• Support platform upgrades, clones, and patching activities, ensuring stability, compatibility, and minimal business disruption.

• Actively contribute to code reviews, knowledge sharing, and mentoring within the team to build engineering excellence.

• Support Incident and Change Management processes, including advanced troubleshooting, root cause analysis, and resolution of complex issues.

• Research, evaluate, and implement proof-of-concepts for emerging ServiceNow functionalities, bringing forward innovative solutions to expand platform value.

• Mentor other developers with knowledge sharing and training opportunities.

• Create Technical Documentations as and when required.

MINIMUM QUALIFICATIONS

• 12+ years of ITSM experience

• 8-10+ years of relevant experience in ServiceNow

• Hands-on experience on ServiceNow ITSM, HR and Platform

• Understanding of ITSM and HR Process

• Understanding of Core ServiceNow components

• Understanding Agile Methodologies

• Excellent communication skills- verbal and written

• Excellent analytical skills

• Excellent stakeholder management skills

• Expert level

o ServiceNow ITSM

o ServiceNow HR

• Intermediate Level

o Agile Process

o Influencing Skills

• Basic Level/Preferred

o AI POCs

PREFERRED QUALIFICATIONS

• Degree in IT related education

• ServiceNow Certified ServiceNow Administrator

• ServiceNow Certified Application Developer