Team Lead

2 days ago

Gurgaon, Haryana, India Advatix Apac Logistics Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Title: BPO Team Leader

Location: Gurgaon, Work from Office

Company: Advatix APAC Logistics Pvt. Ltd.

Position Summary:

We are seeking a dynamic and results-driven BPO Team Leader to guide and support a team of Customer Service Representatives (CSRs) in delivering exceptional customer experiences. The ideal candidate will be a natural leader, skilled communicator, and problem-solver with a strong understanding of logistics and service excellence.

Key Responsibilities:

  • Lead, mentor, and develop a team of customer service representatives to achieve performance targets and service standards.
  • Monitor team performance through KPIs, including response time, resolution rate, CSAT, and quality assurance metrics.
  • Handle complex or escalated customer issues with professionalism and a solutions-oriented approach.
  • Conduct regular team meetings, performance reviews, and training sessions to ensure continuous improvement.
  • Collaborate with cross-functional teams (operations, logistics, IT) to streamline processes and resolve systemic issues.
  • Provide accurate reporting and insights to management, highlighting trends, challenges, and opportunities.
  • Maintain up-to-date knowledge of company products, systems, and procedures to guide the team effectively.
  • Ensure adherence to company policies, procedures, and compliance standards.

Qualifications:

  • Bachelors degree in business, Communications, Supply Chain, or a related field preferred.
  • 6+ years of experience in customer service, with at least 3 years in a team lead or supervisory role.
  • Experience in logistics, eCommerce, or supply chain environments is highly desirable.
  • Strong leadership and coaching skills with a passion for team development.
  • Excellent verbal and written communication skills.
  • High proficiency with customer service tools and platforms.
  • Ability to manage time, prioritize tasks, and thrive in a fast-paced environment.

  • Team Lead

    2 days ago

    Gurgaon, Haryana, India Mobikwik Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    VKYC Team Lead MobiKwik -Experienced Leader in Digital VKYC & Inbound Operations | Driving Compliance, Efficiency & Performance in Fintech A MobiKwik VKYC Team Lead is responsible for managing and leading a team focused on digital VKYC (Video Know Your Customer) processes within the fintech company, MobiKwik. This role involves ensuring compliance with...

  • Team Lead

    2 days ago

    Gurgaon, Haryana, India Wize Careers Consultants Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Prior team leading International voice experience – B2B/B2C Collections.Lead and mentor a team of collections professionals, setting performance goals, and conducting regular performance reviews.Develop and implement strategies . Required Candidate profile1st 15 years of education should be regular ( NO OPEN LEARNING OR CORRESPONDENCE ).ALSo total gap in...

  • Team Lead

    5 days ago

    Gurgaon, Haryana, India beBeeLeadership Full time US$ 90,000 - US$ 1,20,000

    About Our Team Lead RoleOur team lead supervises and guides daily activities of business support, technicians, and production teams. They ensure task completion, coordinate work with other supervisors, and maintain open lines of communication.They understand how their team relates to other closely related teams and set priorities accordingly. This involves...

  • Team Lead

    2 days ago

    Gurgaon, Haryana, India Technians Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    About the RoleWe are seeking a highly skilledMeta Specialist – Team Leadto join our growingdigital marketing agency. The ideal candidate will havehands-on expertise in Meta Ads (Facebook & Instagram)and proven experience inleading a teamto deliver high-performance campaigns across diverse industries. You will be responsible for strategy, execution,...

  • Team Lead

    7 days ago

    Gurgaon, Haryana, India TP Full time

    We're Hiring – Team Lead Operations | GurgaonAre you a dynamic leader with experience in international telecom processes? Position: Team Lead – Operations Location: Gurgaon Experience: 2+ Years in an international Telecom Process Key Skills: Team management, performance coaching, process optimization, KPI achievementWhy Join Us? Work with a global leader...

  • Team Lead

    2 hours ago

    Gurgaon, Haryana, India People Positive Solutions Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Note- Candidate should be from BPO background only and on paper experienceIndustry Exposure RequiredCan communicate in Hindi and English both.Experience in Outbound Tele calling/Tele Sales/lead generation.Lead Generation processOutbound Tele calling exposure is preferable.Must have worked on dialer.Job RoleCommunicates information in a timely, accurate and...

  • Team Lead

    1 week ago

    Gurgaon, Haryana, India Neolytix Full time

    Job Title Team Lead - RCM Quality Process Excellence Location Gurugram Experience 6 Years Employment Type Full-time About Neolytix Neolytix is a trusted provider of business solutions for healthcare organizations across the United States We specialize in revenue cycle management RCM compliance and business support helping our clients drive...

  • Team Lead

    2 days ago

    Gurgaon, Haryana, India Policybazaar for Business Full time US$ 90,000 - US$ 1,20,000 per year

    Key Responsibilities:Lead, mentor, and manage a team of outbound sales representatives.Set daily, weekly, and monthly sales targets and KPIs for the team.Monitor team performance and provide regular performance feedback.Conduct regular coaching, training sessions, and role-playing exercises.Develop outbound sales scripts, email templates, and pitch...

  • Team Lead

    2 days ago

    Gurgaon, Haryana, India Bluglint solutions Full time ₹ 25,00,000 - ₹ 35,00,000 per year

    Team Lead – Commercial Advisory & TransactionsDepartmentCommercial Real estateExperience10 to 15 YearsCompensation (Yearly)INR(₹) 3,000,000 to 3,500,000At GurugramNumber of Position(s)2Mandatory SkillsOffice leasingTransaction ManagementTeam LeadingAdditional SkillsJob DescriptionWhat this job involves –Responsible to achieve desired transaction...

  • Team Lead

    2 days ago

    Gurgaon, Haryana, India Astroyogi Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: WFO, Gurgaon, HaryanaExperience: 2 - 4 years (with at least 2 years leading ASO projects)Employment Type: Full-timeAbout The RoleWe are looking for an ASO Team Lead who can own and drive our app's growth across Google Play Store and Apple App Store. The ideal candidate is a data-driven marketer with a creative edge, who can lead a team to maximize...