Customer Support Executive(GDS Expert)

18 hours ago

Greater Noida, Uttar Pradesh, India Trafla Solutions (subsidiary of Routespring Inc.) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Key Responsibilities:

  • Assist business travellers with new bookings, itinerary changes, cancellations, and emergencies using Travelport ,Sabre or Amadeus.
  • Deliver a smooth and hassle-free travel experience by proactively resolving customer concerns related to reservations, billing, changes, or delays.
  • Maintain and strengthen relationships with travel suppliers and partners (airlines, hotels, car rentals) to ensure superior service delivery.
  • Communicate clearly and professionally via phone, email, and text to assist customers across all stages of their journey.
  • Investigate and resolve complex inquiries by utilising appropriate GDS tools, internal systems, and supplier support channels.
  • Work collaboratively with internal teams to resolve pre-, post-, and on-trip issues.
  • Meet or exceed service quality, response time, and customer satisfaction goals.

Required Skills & Experience:

  • Minimum 1 year of hands-on experience with Sabre or Amadeus GDS (ticketing, reissues, cancellations, etc.).
  • Excellent communication and problem-solving skills.
  • Ability to handle high-pressure situations calmly and effectively.
  • Comfortable working independently and remotely.
  • Strong attention to detail with a customer-first mindset.

Additional Requirements:

  • Must be available for remote work with reliable internet access.
  • Must be able to work US timezone hours (night shift IST).
  • Ready to join immediately or within short notice.

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