Customer Support Executive

2 weeks ago

Greater Noida, Uttar Pradesh, India GENUS DEPARTMENTAL STORE Full time ₹ 2,16,000 - ₹ 3,60,000 per year

Job Title: Customer Support

Experience: 6 months to 3 Years (International Process experience)

Salary: ₹18,000 to ₹30,000 per month

Shift: US Shift

Timings: 7:30 PM to 4:30 AM (Night Shift)

Job Description:

We are looking for experienced and enthusiastic Customer Support with mandatory experience in International Customer Support. The ideal candidate will have excellent communication skills, the ability to resolve customer queries efficiently, and a customer-centric attitude.

Key Responsibilities:

  • Handle customer queries via calls, emails, or chat for international clients
  • Provide prompt and effective support to customers ensuring high levels of satisfaction
  • Troubleshoot issues and guide customers with appropriate solutions
  • Maintain accurate records of customer interactions
  • Follow standard processes and guidelines while dealing with customers
  • Collaborate with internal teams to resolve complex customer issues

Requirements:

  • 6 months to 3 years of experience in International Customer Support
  • Excellent verbal and written English communication skills
  • Willingness to work in the US shift (7:30 PM to 4:30 AM)
  • Strong problem-solving skills and a customer-first approach
  • Ability to multitask and work in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: ₹19, ₹29,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

Speak with the employer

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