Customer Support Executive

2 days ago

Greater Noida, Uttar Pradesh, India GENUS DEPARTMENTAL STORE Full time ₹ 2,70,000 - ₹ 5,40,000 per year

We are looking for experienced and enthusiastic Customer Support (female) with mandatory experience in International Customer Support. The ideal candidate will have excellent communication skills, the ability to resolve customer queries efficiently, and a customer-centric attitude.

Key Responsibilities:

  • Handle customer queries via calls, emails, or chat for international clients
  • Provide prompt and effective support to customers ensuring high levels of satisfaction
  • Troubleshoot issues and guide customers with appropriate solutions
  • Maintain accurate records of customer interactions
  • Follow standard processes and guidelines while dealing with customers
  • Collaborate with internal teams to resolve complex customer issues

Requirements:

  • 1 to 4 years of experience in International Customer Support
  • Excellent verbal and written English communication skills
  • Willingness to work in the US shift (7:30 PM to 4:30 AM)
  • Strong problem-solving skills and a customer-first approach
  • Ability to multitask and work in a fast-paced environment

Job Types: Full-time, Permanent

Pay: ₹25, ₹45,000.00 per month

Experience:

  • Customer support ( international ): 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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