Assistant Training Manager

3 days ago

Navi Mumbai, Maharashtra, India Digitide Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Description:

We are looking for an Assistant Training Manager to oversee training for multiple BPO processes, including BFSI and Non-BFSI. The role involves managing New Hire Training (NHT), transition batches, and team performance.

Responsibilities:

  • Training Management: Lead training for multiple LOBs, ensure timely NHT and transition batch planning.
  • Team Supervision: Oversee trainers, ensuring quality delivery and performance.
  • Training Development: Create and update training content, and facilitate training sessions.
  • Performance Tracking: Monitor training progress, conduct assessments, and provide feedback.
  • Continuous Improvement: Identify areas to improve training effectiveness and team performance.

Requirements:

  • Experience: 5-10 years in training management, preferably in BPO with BFSI and Non-BFSI processes.
  • Skills: Strong leadership, communication, and problem-solving abilities.
  • Knowledge: Familiar with NHT, transition planning, and adult learning techniques.

  • Qualification: Bachelors degree or HSC.

  • Location: Airoli Navi Mumbai

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