Relationship Manager Home Loan

1 day ago

Mumbai City District, India Quotient Consultancy Full time ₹ 4,00,000 - ₹ 7,00,000 per year

Dear Candidate,

Urgent opening with leading NBFC.

Designation : RM Home loans

CTC : 5 LPA

Location : Mumbai (Andheri)

Interested candidate can revert back with updated resume on

Any query can call Shrutika : /

The Role:

We are looking for person who handles customer relationship and handholds customer in closing application form, getting sanction and disbursement for Home Loan.

Key Responsibilities:

Below are the direct functional accountabilities:


• Lead, plan and provide the necessary strategic insight, considering competitor gap analysis, market predictions, financial plans, as well as pipeline information and current products lifecycle position


• Build and develop banking relationships with the leading financial institutions to provide mortgage services to our customers of residential and commercial assets


• To plan and simplify the banking processes across the value chain, including the project approvals and customer loans.


• Actively drive, create and manage the end to end operations of the Home Loan process for customers.


• Manage the disbursement process in coordination with Post sales/CRM. Should be able to take onus on collections from financial institutions within timelines.


• Ensure great customer experience by effectively managing technology and processes to walkins, solving queries with minimal TAT and minimum no. of escalations. Implement a process and system driven escalation management matrix.


• Put in place measures to minimize abuse, fraud of the system by stakeholders and ensure deployment of tight and diligent processes.


• Ensure projects which use external management consultants, are well managed and viewed as successful, ensuring alignment with project objectives and adhering to committed timelines and milestones.

Area/ Lane /Geography Mapping:

Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with the help of supervisor. Identify new sources in the allocated Area/ Geography and inform the progress to reporting manager during team huddle.

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