Key Account Manager

1 day ago

Bengaluru, Karnataka, India Gyankaar Technologies Pvt Ltd Full time ₹ 3,00,000 - ₹ 5,00,000 per year

Job Summary: The Field Onboarding and Service Specialist will play a crucial role in ensuring that

our clients have a smooth onboarding experience and receive excellent ongoing support. This role

involves traveling to client sites, conducting training sessions, troubleshooting issues, and providing

hands-on assistance to ensure clients are getting the most out of PagarBook's platform.

Key Responsibilities:

Client Onboarding:

o Conduct in-person training sessions with new clients to ensure they understand how to use

PagarBook's platform. o Assist clients in setting up their accounts, configuring settings, and uploading necessary data. o Develop tailored onboarding plans that address specific client needs and ensure a smooth

transition. Customer Support:

o Serve as the primary point of contact for clients in your region, addressing their questions and

concerns. o Provide on-site troubleshooting and support for any technical issues or questions that arise. o Ensure timely resolution of client issues by coordinating with internal support and

development teams. Relationship Management:

o Build and maintain strong relationships with clients to ensure their satisfaction and retention. o Gather feedback from clients to identify areas for improvement and relay this information to

the product team. o Educate clients on new features and updates to maximize their use of the platform.. Experience:

o Minimum of 2 years of experience in a client-facing role, preferably in onboarding, training, or customer support. Skills

o Strong interpersonal and communication skills, with the ability to explain complex concepts

in simple terms. o Excellent problem-solving abilities and attention to detail. o Ability to work independently and manage multiple tasks simultaneously. o Proficiency in using software and technology, with a willingness to learn new tools.

Other Requirements:

Willingness to travel extensively within the assigned region. o Valid driver's license and reliable transportation. o Flexibility to work outside of regular business hours when necessary.

For more info please call

Job Types: Full-time, Permanent

Pay: ₹300, ₹500,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person

Speak with the employer

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