Senior Manager

3 days ago


Bengaluru, Karnataka, India Booking Holdings Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role Description:

Company Overview

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, operating across more than 220 countries through leading brands such as , KAYAK, Priceline, Agoda, , and OpenTable. As a part of its global transformation journey, Booking Holdings is building Finance Centers of Excellence (COEs) in India to drive scalable and high-quality service delivery across its portfolio.

Role Summary

This is a key leadership role responsible for managing both Accounts Receivable (AR) and Procure to Pay (PTP) teams within the India COE. The role involves end-to-end ownership of service delivery, stakeholder management, process improvement, team development, and compliance. The Sr Manager/Tower Leader will be the leader at the COE acting as a bridge between the COE teams and global stakeholders, while actively contributing to strategic initiatives including automation, ERP enablement, and global finance transformation efforts.

Key Responsibilities
Leadership & People Development
  • Lead, coach, and develop high-performing AR and PTP teams at the COE.
  • Foster a culture of continuous improvement, inclusivity, and performance accountability.
  • Set clear performance objectives (KPIs/OKRs), conduct regular feedback, and manage underperformance when needed.
  • Attract and retain talent through structured hiring, mentoring, and stretch assignments.
  • Temporarily act as stand-in for the Center Lead for finance-related matters, when required.
Service Delivery & Operational Excellence
  • Own end-to-end delivery of activities under

  • AR - billing, cash apps, credit and month end closing) and

  • PTP (procurement ops, invoice to pay, T&E, vendor master etc.)
  • Ensure daily processing, KPI adherence, SLA compliance, and issue resolution for both AR and PTP.
  • Maintain process documentation (SOPs) and support smooth month-end close cycles.
  • Monitor and report team performance and key metrics regularly to leadership.
  • Ensure compliance with SOX, internal controls, and corporate policies.
Stakeholder Management
  • Manage internal and external stakeholder relationships including Accounting, Treasury, Collections, FinTech, and Business controllers.
  • Act as the second level of escalation for operational and people issues.
  • Chair or participate in cross-functional meetings and represent the COE in global finance operation forums.
Process Improvement & Transformation
  • Identify and lead automation opportunities and ERP integration initiatives (e.g. Ivalua, SAP) .
  • Drive improvements in control environments, month end closing, task tracking systems and key reconciliations.
  • Conduct ideation sessions and implement high-impact improvements from team contributions.
  • Support implementation of the Global Finance Transformation roadmap alongside the Operations Excellence teams.
Compliance, Controls & Audit
  • Ensure strong internal controls across AR and PTP processes, including SOX and business controls.
  • Support and lead internal/external audit requirements at the COE.
  • Design and implement standardized, globally compliant processes that meet local and brand-specific needs.
Qualifications & Skills
  • Bachelor's or Master's degree in Accounting, Finance, or related field.
  • 18+ years of experience in shared services, with proven leadership in a variety of Finance Operation functions.
  • Hands-on experience with ERP systems and automation tools; exposure to procurement systems like Ivalua is a plus.
  • Strong analytical, stakeholder management, and communication skills.
  • Experience working in a global, matrixed organization is preferred.
  • Demonstrated ability to lead teams through change, transformation, and growth phases.
  • Strong written and verbal communication, facilitation, and presentation skills.
  • Comfort dealing with ambiguity and a fast-paced entrepreneurial environment.

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