Customer Relationship Executive

4 days ago


Kulathur Thiruvananthapuram Kerala, India COSMETIQ HOSPITAL Full time ₹ 1,80,000 - ₹ 2,50,000 per year

Job Title: Customer Relation Executive – Lead Handling

Department: Customer Relations / Marketing

Location: Cosmetiq Hospital, Trivandrum

Working Hours: 1:00 PM – 8:00 PM

Job Summary:

The Customer Relation Executive will be responsible for managing and converting incoming leads into appointments or consultations. The role involves timely follow-up, patient coordination, and maintaining excellent communication to ensure a positive experience for every potential client.

Key Responsibilities:

  • Handle all incoming leads from calls, walk-ins, WhatsApp, social media, and online inquiries.
  • Follow up with leads promptly and maintain regular communication until conversion.
  • Schedule patient consultations and coordinate with doctors and the front office team.
  • Maintain and update lead tracking sheets or CRM systems accurately.
  • Understand hospital services and explain treatment options clearly to clients.
  • Ensure each inquiry receives professional and courteous service.
  • Work closely with the marketing team to support lead conversion activities.
  • Collect feedback and identify reasons for non-conversions to improve lead quality.
  • Prepare daily and weekly lead reports for management review.
  • Maintain confidentiality and uphold the hospital's service standards at all times.

Qualifications and Skills:

  • Bachelor's degree or diploma in any field (Marketing, Business, or related preferred).
  • 1–2 years of experience in lead handling, telecalling, or customer service (preferably in healthcare or aesthetics).
  • Excellent communication and persuasion skills.
  • Ability to build rapport quickly and handle patient queries confidently.
  • Good computer knowledge (Excel, Google Sheets, CRM tools).
  • Fluency in English and Malayalam is required.

Job Type: Full-time

Pay: From ₹15,000.00 per month

Work Location: In person



  • Thiruvananthapuram, Kerala, India Pioneer bajaj Full time

    *Sales Executive Job Responsibilities 1: Builds business by identifying and selling prospects, maintaining relationships with customers. 2:Conduct market research to identify selling possibilities and evaluate customer needs 3:Actively seek out new sales opportunities through cold calling, networking and social media 4:Set up meetings with potential...


  • Thiruvananthapuram, Kerala, India New York Chicken Full time

    We are recruiting for an experienced **Customer Relationship Executive** to be responsible for engaging with key customers by building and preserving trusting relationships. As **Customer Relationship Executive** you will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be...


  • Thiruvananthapuram, Kerala, India Cordova Educational Solutions Full time

    We are seeking a dynamic and client-focused **Customer Relationship Executive** to manage and strengthen relationships with our digital marketing clients. You will act as the main liaison between clients and internal teams, ensuring campaigns run smoothly, feedback is addressed promptly, and client satisfaction is consistently high. This role requires...


  • Thiruvananthapuram, Kerala, India SIVAJI MOTORS Full time

    A **Customer Relationship Executive** is responsible for managing and nurturing relationships with customers to ensure their satisfaction and loyalty. They serve as a point of contact for clients, addressing inquiries, resolving issues, and providing tailored solutions to meet customer needs. **Responsibilities**: - **Relationship Management**: Build and...


  • Sreekaryam, Thiruvananthapuram, Kerala, India Green Hill Estate & Finance Ltd Full time ₹ 14,400 - ₹ 1,92,000 per year

    Customer Relationship Executives is responsible for: Identifying and pursuing new business opportunities with potential clients. Providing financial advice and recommending appropriate banking products. Maintaining accurate and up-to-date client records and interactions. Building and maintaining strong, long-lasting customer relationships. Reviewing the...


  • Vazhuthacaud, Thiruvananthapuram, Kerala, India NEEROZHUKKIL VAIDYASALA PVT LTD Full time

    **Job description** We are looking for an enthusiastic Customer Relationship Executive to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.. They must be comfortable presenting products or services over the phone as well as dealing with complaints and...


  • Chennai, Tamil Nadu Thiruvananthapuram, Kerala, India Customer Service Executive Full time

    A team leader has to perform a variety of duties to ensure that the team operates smoothly and work towards achieving the company s objectives Here are some of their essential duties and responsibilities - Setting their team s goals and communicating them effectively- Developing and implementing plans and strategies- Delegating responsibilities to team...


  • Thiruvananthapuram, India CONNECTING 2 WORK Full time

    Job Description Job Description We are looking for a Customer Relationship Executive to be responsible for engaging with key customers by building and preserving trusting relationships. The Customer Relationship Executive will constantly identify opportunities to grow the customer base and build positive relationships with new clients. To be successful as...


  • Thiruvananthapuram, India CONNECTING 2 WORK Full time

    Job Description Job Description We are looking for a Customer Relationship Executive to be responsible for engaging with key customers by building and preserving trusting relationships. The Customer Relationship Executive  will constantly identify opportunities to grow the customer base and build positive relationships with new clients. To be successful as...


  • Thiruvananthapuram, Kerala, India Parental Dog Training Full time

    Job Title: Tele caller - Customer Relationship **Job Summary** **Key Responsibilities** 1. **Outbound Calling**: Make outbound calls to existing customers to build relationships, resolve queries, and promote /services. 2. **Customer Relationship Management**: Develop and maintain strong relationships with customers to ensure customer satisfaction and...