Customer Relationship Executive
4 days ago
Job Title: Customer Relation Executive – Lead Handling
Department: Customer Relations / Marketing
Location: Cosmetiq Hospital, Trivandrum
Working Hours: 1:00 PM – 8:00 PM
Job Summary:
The Customer Relation Executive will be responsible for managing and converting incoming leads into appointments or consultations. The role involves timely follow-up, patient coordination, and maintaining excellent communication to ensure a positive experience for every potential client.
Key Responsibilities:
- Handle all incoming leads from calls, walk-ins, WhatsApp, social media, and online inquiries.
- Follow up with leads promptly and maintain regular communication until conversion.
- Schedule patient consultations and coordinate with doctors and the front office team.
- Maintain and update lead tracking sheets or CRM systems accurately.
- Understand hospital services and explain treatment options clearly to clients.
- Ensure each inquiry receives professional and courteous service.
- Work closely with the marketing team to support lead conversion activities.
- Collect feedback and identify reasons for non-conversions to improve lead quality.
- Prepare daily and weekly lead reports for management review.
- Maintain confidentiality and uphold the hospital's service standards at all times.
Qualifications and Skills:
- Bachelor's degree or diploma in any field (Marketing, Business, or related preferred).
- 1–2 years of experience in lead handling, telecalling, or customer service (preferably in healthcare or aesthetics).
- Excellent communication and persuasion skills.
- Ability to build rapport quickly and handle patient queries confidently.
- Good computer knowledge (Excel, Google Sheets, CRM tools).
- Fluency in English and Malayalam is required.
Job Type: Full-time
Pay: From ₹15,000.00 per month
Work Location: In person
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