Customer Success Manager- Japanese speaking

3 days ago


Noida, Uttar Pradesh, India HCLSoftware Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Company Description

HCLSoftware, a division of HCLTech, develops, markets, sells, and supports transformative solutions across various industries, including intelligent operations, data and analytics, and cybersecurity. With a commitment to driving customer success through relentless innovation, HCLSoftware empowers over 20,000 global organizations. Our clientele includes a majority of the Fortune 100 and nearly half of the Fortune 500 companies.

Role Description

This is a full-time on-site role for a Customer Success Manager located in Noida. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention by building strong relationships with clients. Day-to-day tasks include analyzing customer data, addressing customer inquiries, identifying opportunities for improvement, and providing exceptional customer service to drive success and loyalty.

Qualifications

  • Japanese level minimum N2 and above.
  • Customer Satisfaction and Customer Retention skills
  • Analytical Skills for interpreting customer data and identifying trends
  • Relationship Building and Customer Service skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and within a team
  • Experience with customer relationship management (CRM) software is a plus
  • Bachelor's degree in Business, Marketing, or a related field


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