Group Manager- Process Training

7 days ago

Pune, Maharashtra, India WNS Holdings Full time ₹ 10,000 - ₹ 50,000 per year

Mandatory experience in Training in Record-to-report domain/Property Accounting domain.

Should be ok to work in US shifts.

  • Accountable for New Hire training, Nesting, Performance during days period and overall knowledge management during BAU
  • Take direction from training lead and execute deliverables
  • Design process training plans with inputs from client SMEs
  • Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc.
  • Set-up daily/weekly huddles with trainees to track progress and resolve any issues
  • Participate in periodic transition update calls set-up by Project Managers for internal stakeholders and provide detailed updates on progress of training batches
  • Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations
  • Develop training interventions (BTB) based on TNA for existing employees
  • Conduct certification programs & other developmental workshops for auxiliary trainers
  • Review and revise the standard operating procedures periodically or as agreed with the client
  • Ensure robust update management process is deployed and followed
  • Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD)
  • Preparing, publishing and maintaining various training reports and dashboards Client reviews and interactions, providing regular update on business reviews calls

Job Location- Magarpatta (Pune)- WFO only

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