Specialist - Training

22 hours ago

Pune, Maharashtra, India Etraveli Group Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Description
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Gotogate & Flightnetwork and serve with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2600 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay.

Location: Mumbai / Pune

Responsibilities
About the role:

  • Training Delivery: Conduct engaging and effective training sessions on all schedule change policies, procedures, and relevant systems for new hires and existing agents.
  • Content Development: Develop, update, and maintain training materials, job aids, and resources specific to schedule change processes.
  • Knowledge Transfer: Ensure trainees fully understand complex schedule change scenarios, including rebooking, cancellations, involuntary changes, and compensation policies.
  • Performance Coaching: Assess trainee comprehension and practical application of knowledge, providing constructive feedback and one-on-one coaching to improve performance.
  • System Proficiency: Train agents on the effective use of relevant systems (e.g., GDS, internal tools) for processing schedule changes accurately and efficiently.
  • Policy Adherence: Emphasize and ensure adherence to all company policies, airline regulations, and quality standards related to schedule changes.
  • Continuous Improvement: Stay up-to-date with any changes in schedule change policies, system updates, and industry best practices to integrate them into training.

Collaboration: Work closely with Operations, Quality Assurance, and other training team members to identify training needs and contribute to overall performance improvement.

Requirements

  • Minimum 2 years of prior experience in training, coaching, and mentoring roles is highly desirable.
  • Domain Knowledge: In-depth understanding of airline policies, GDS systems (e.g., Amadeus, Sabre, Galileo & NDC portals), and common schedule change complexities.
  • Excellent verbal, written, and presentation skills, with the ability to simplify complex information for diverse learners.
  • Strong problem-solving abilities and attention to detail.
  • Ability to adapt training methods to various learning styles and group dynamics.
  • Self-motivated and capable of working independently while also being a strong team player.
  • Ability to analyze data and derive insights for performance improvement.
  • Proficient in data systems like QlikSense, Qualtrics, and Score Buddy.
  • Experience coordinating with cross-functional teams like HR and Operations.
  • High attention to detail and strong organizational skills.

  • Training Specialist

    7 days ago

    Pune, Maharashtra, India Ecolab Global Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Main Responsibilities:Training approach, plan and qualityUnderstand and apply the GBS+ learning strategy and approachUtilize existing best practice, lessons learned and course curriculums as appropriateAdhere to Ecolab brand standards and quality requirements in all training materials, digital and printedProvide accurate and timely updates to GBS+ training...

  • Training Specialist

    2 weeks ago

    Pune, Maharashtra, India The Digital Group Infotech Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Responsibilities: Conducting Non-Technical Trainings - Behavioral, Soft skills etc. Assisting in Audits, Document Review, departmental activities and if needed in Training Co-ordination activities. Imparting LMS HRMS Training as and when needed.Job Description : Conducting Non-Technical Trainings - Behavioral, Soft skills etc. Assisting in Audits, Document...

  • Specialist - Training

    5 days ago

    Pune, Maharashtra, India Etraveli Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Gotogate & Flightnetwork and...

  • Cluster Training Manager

    2 weeks ago

    Pune, Maharashtra, India APAC Talent Attraction Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company Description One of the most admiring learning solutions companies in India and Africa, providing end to end new age learning solutions to 400+ Corporate clients across this region.We have over 3,000 learning and development specialists and their domain expertise in across 21 industry verticals.In terms of accolades, we have one Brandon Hall Gold...

  • Healthcare Specialist

    3 days ago

    Pune, Maharashtra, India 2c1ba0e0-dda4-4613-b5d4-96351e9b2704 Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Healthcare Specialist based in Pune. The Healthcare Specialist will be responsible for delivering medical assistance, providing appropriate healthcare support, conducting medical training sessions, and maintaining clear, professional communication with patients and team members. Additionally, the...

  • Healthcare Specialist

    2 weeks ago

    Pune, Maharashtra, India PrimeEdge Digital Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Role DescriptionThis is a full-time, on-site Healthcare Specialist role based in Pune. The Healthcare Specialist will be responsible for providing expert medical care and assistance, ensuring effective communication with patients and teams, and delivering training programs. The role involves utilizing healthcare knowledge to address patient needs and...

  • Corporate Specialist

    1 week ago

    Pune, Maharashtra, India Take Studies Help Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Corporate Specialist located in Singapore. The Corporate Specialist will handle a range of responsibilities including performing financial analysis, supporting internal teams, delivering excellent customer service, and communicating effectively with clients and colleagues. The role also involves training...

  • Sales Specialist

    1 week ago

    Pune, Maharashtra, India Mobigic Technologies Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionMobigic Technologies Private Limited, based in India, is a technology company focused on innovation and advanced technology solutions. We specialize in securing and enabling customer information using cutting-edge technology. Our team is dedicated to understanding business objectives, developing tailored solutions, and ensuring usability,...

  • Sales And Marketing Specialist

    3 days ago

    Pune, Maharashtra, India TRON SOFTECH PVT. LTD. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionTRON Softech provides integrated end-to-end technology solutions to help businesses navigate the opportunities and challenges of the technology revolution. We offer personalized services to meet the unique needs of each client and provide a competitive advantage. With ISO 9001 certified processes, our project teams consist of technology...

  • Placement Specialist

    1 day ago

    Pune, Maharashtra, India Codenera Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt Codenera, we specialize in delivering top-tier IT training designed for fresh graduates and corporate professionals. Our mission is to equip aspiring job seekers and working professionals with the cutting-edge skills needed to thrive in today's fast-paced tech industry. We offer industry-aligned training, ensuring our learners not only...