Process Training Assistant Manager

8 hours ago

Pune, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

REF85122H_ Assistant Manager - Process Training (AP/AR/GL)- Pune Weikfield

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400 clients with the help of our 44,000 employees.

Job Description

Job Description:-

  • Manage Process training for the aligned F & A account including new hire training, BAU interventions, for a span of 200 FTEs
  • Manage clients and internal stakeholders
  • Create and maintain detailed training MIS and documentation
  • Design, Develop and Deliver training on F&A product and process training on a need basis
  • Adhere to signed off Training Standard Documents, Governance Plans and any other prescribed regulations
  • Conduct F&A domain trainings (p2p/o2c/r2r) and need based refreshers
  • Own training governance and ensure audit readiness/compliance for assigned accounts
  • To ensure that all the trainings are conducted as per the plan
  • To prepare and maintain various process/Training related documents
  • To provide relevant data as and when necessary,
  • To adhere to the requirements of supervisors.
  • To create and update contents of the process as per the training and process requirements.
Qualifications

Qualifications:

  • Effective communication skills
  • Effective Business Writing skills
  • Adaptability and Flexibility - Adapts to changing business needs, conditions and work responsibilities
  • Analyzing and Reasoning
  • People Management
  • Client Handling
  • Effective Stake holder communication
  • Strategic Vision
  • Result oriented and metric driven
  • Coaching and Mentoring to enable others to grow
  • Capable of managing multiple
  • Meeting the daily Quality requirements - hands on experience in quality tools such as RCA, Pareto chart etc
Experience LevelMid Level

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