Front Office Manager

Job Title: Front Office Manager

Department: Rooms Division / Front Office

Reports To: Property Owner

Location: Ritumbhara Hotel & Resort

Position Summary

At Ritumbhara Hotel & Resort, we believe every guest interaction is an opportunity to create a lasting impression. The Front Office Manager is the face of our hospitality — responsible for ensuring that every arrival, stay, and departure reflects the warmth, elegance, and service excellence that define the Ritumbhara experience.

This leadership role oversees the Reception, Concierge, Bell Desk, and Guest Relations teams, ensuring seamless coordination, guest satisfaction, and operational efficiency at all times.

Key ResponsibilitiesGuest Experience & Service Excellence

• Lead all Front Office operations to deliver a world-class guest experience from check-in to check-out.
• Anticipate and fulfill guest needs with empathy, discretion, and personalized attention.
• Manage VIP and repeat guest experiences, ensuring high satisfaction and brand loyalty.
• Handle guest concerns promptly, turning service challenges into memorable experiences.
• Ensure all team members consistently uphold Ritumbhara's hospitality standards.

Team Leadership & Development

• Supervise and inspire the Front Office team, fostering a culture of courtesy, accountability, and service passion.
• Conduct regular training sessions, grooming programs, and performance evaluations.
• Empower staff to make guest-centric decisions while ensuring compliance with SOPs.
• Lead by example with a positive, approachable, and professional demeanor.

Operational & Financial Management

• Oversee room inventory management, rate optimization, and coordination with the Sales and Revenue teams.
• Monitor departmental budgets, expenses, and payroll to ensure financial efficiency.
• Prepare and review daily reports — occupancy, revenue, ADR, guest feedback, and forecast metrics.
• Maintain accurate guest billing, reservation records, and financial controls.

Technology & Systems

• Ensure optimal use of the Property Management System (PMS) and guest service tools.
• Maintain data integrity across guest profiles, bookings, and financial records.
• Coordinate with IT and Finance teams to ensure seamless system performance.

Coordination & Communication

• Collaborate with Housekeeping, F&B, Security, and Engineering to ensure smooth guest operations.
• Represent the Front Office in management meetings and contribute to operational planning.
• Communicate daily performance, feedback, and opportunities for improvement to leadership.

Qualifications & Experience

• Bachelor's degree or diploma in Hotel Management or related discipline.
• Minimum 2 years of experience in Front Office operations, with at least 1 year in a managerial role at a 4 or 5-star property.
• Proficiency in PMS software (Opera, IDS, AsiaTech or similar) and Microsoft Office.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Fluent in English and Hindi; additional languages are an asset.
• Exceptional grooming and presentation aligned with Ritumbhara brand standards.

Core Competencies

• Guest-centric mindset with emotional intelligence.
• Ability to manage high guest volumes while maintaining personalized service.
• Financial and analytical acumen for operational decisions.
• Team leadership with focus on motivation and development.
• Strong coordination, adaptability, and attention to detail.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Accommodation or housing allowance (as applicable).
• Meals on duty, and uniform
• Training and career growth opportunities within Ritumbhara Hotel & Resort.

About Ritumbhara Hotel & Resort

Nestled amidst serene surroundings, Ritumbhara Hotel & Resort is a sanctuary where luxury meets nature. Known for its elegant design, curated experiences, and heartfelt service, Ritumbhara is a destination for discerning travelers seeking tranquility, sophistication, and warmth. Our team embodies the spirit of Indian hospitality — thoughtful, genuine, and always guest-first.

Job Type: Full-time

Pay: From ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Food provided
• Internet reimbursement
• Paid time off

Education:

• Bachelor's (Preferred)

Work Location: In person