Cloud Support Engineer

2 weeks ago

Chennai, Tamil Nadu, India Virtusa Full time US$ 80,000 - US$ 1,20,000 per year

P1-C1-STS

We are looking for a highly skilled Junior Cloud Support Engineer to join our team and play a key role in supporting real-time payment solutions within the banking sector.

The ideal candidate will have a strong background in Cloud technologies, and familiarity with Payments workflow.

This role requires an individual who is adept at troubleshooting, debugging, and working within a Cloud environment.

Monitor AWS Cloud services, support group mails to address & resolve basic problems

Co-ordinate and escalate to the respective downstream system including the vendor products

Coordination during Planned DR activities.

Analyze & resolve basic, incidents related to applications and might take support from application team for complicated incidents.

Building knowledge assets (KB Articles) - knowledge base build out of support process, common error patterns and health check procedures (if any)

Supporting Customer onboarding

Error Codes API documentation preparation

Familiarity with ACIs Universal Payments Framework (UPF) or other payment processing platforms.

Strong troubleshooting and debugging skills, with experience working in a Cloud environment.

Excellent problem-solving abilities and attention to detail.

Strong communication skills, with the ability to work effectively in a team-oriented, collaborative environment.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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