Support Engineer

2 days ago

Chennai, Tamil Nadu, India CONTUS TECH Full time
Job Description

Required Skills:

- Mandatory Skills: AWS or Google Cloud or On-Premises with Linux
- Bachelor s degree in engineering or a related field
- Should have good written and verbal communication skills. (Mandatory)
- Should you have good experiences in cloud services management (AWS, Google Cloud andOn-Premises).
- Should have good knowledge in Jenkins, CICD, VMware, networking processes.
- Experience in Ansible is an added advantage.
- Proven technical support experience of at least 3 years supporting applications and a minimum of 2 year experience in L2 support
- Plan the shift hours and manage the resources.
- Ready to work on 24/7 shifts , weekends and other holidays as required by the business.
- Excellent written and verbal communication skills
- Passionate about learning and mastering new technologies and skills
- Applicants with a programming background are preferred.

Key Responsibilities:

- Investigate and identify the root cause of customer issues and drive resolutions across various teams
- Provide expert-level technical support and deal with issues escalated by junior support staff
- Manage customer issues related to the configuration, and operation of the product suite and cloud deployments on a timely basis
- Document defect and enhancement requests on behalf of customers
- Drive Post Mortem analysis for customer incidents and push for preventive measures to avoid future recurrence
- Give customers prompt and reliable updates related to the server.
- Work with internal teams in a consultative and supportive role
- Train teams/members on the nuances of applications using simulations when required
- Work as an advisor on the product best practices for better supportability

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