Client Manager

7 days ago

Delhi NCR, India TeamLease Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Role & responsibilities

1. Net Incremental Associate Growth

  • Drive net addition of associates in existing accounts by identifying up-sell and cross-sell opportunities.
  • Partner with client stakeholders to understand upcoming manpower requirements and proactively pitch for staffing solutions.

As mentioned, this will be a very small component of the overall deliverables.

2. Collections

  • Ensure timely invoicing and collections by closely working with finance , Customer Service Group and client SPOCs.
  • Track outstanding payments and resolve disputes or delays in coordination with internal teams.
  • Maintain collection dashboards and initiate escalation protocols where needed.

3. Client Engagement & NPS

  • Maintain a high Net Promoter Score (NPS) by ensuring proactive communication, issue resolution, and consistent delivery of services.
  • Build and sustain strong client relationships by being a dependable and consultative partner.
  • Gather client feedback and initiate improvement initiatives based on inputs received.

4. Review Mechanisms

  • Conduct structured Monthly and Quarterly Review Meetings with clients to track performance against KPIs, share MIS, and align on expectations.
  • Present dashboards and key metrics during reviews to drive strategic discussions.
  • Capture minutes and follow up on agreed action items within defined timelines.

5. Project Management

  • Own execution of key projects such as on-ground audits, compliance drives, digital onboarding, cost optimization, or workforce automation initiatives. Job Title: Hiring Manager
  • Work with internal departments (compliance, onboarding, HR operations, etc.) to deliver project milestones.
  • Track progress, risks, and outcomes and report them regularly to internal and client stakeholders.

Preferred candidate profile

  • Strong client relationship and stakeholder management skills
  • Data-driven approach with proficiency in Excel, PowerPoint, and CRM tools
  • Working knowledge of staffing/payrolling operations
  • Excellent communication, negotiation, and presentation skills
  • High ownership, accountability, and ability to thrive in a fast-paced environment

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