Client Relationship Manager

1 week ago

Delhi NCR New Delhi, India Vinayak Enterprises Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are seeking a strategic and client-centric Customer Relationship Manager to cultivate, sustain, and optimize long-term relationships with our clientele. This role is pivotal in bridging operational excellence with empathetic customer advocacy, ensuring that client interactions are aligned with our brand's values, business objectives, and growth trajectory.

The ideal candidate is both analytically sharp and emotionally intelligent and capable of interpreting customer data, anticipating needs, and translating insights into actionable strategies. You will serve as a trusted advisor, championing the voice of the customer while collaborating cross-functionally to deliver consistent and high-value experiences.

Key Responsibilities

  • Develop deep, trust-based relationships with clients, ensuring a high degree of satisfaction and loyalty.
  • Act as the primary point of contact for strategic accounts, proactively managing communications and resolving issues with agility and empathy.
  • Analyze customer behaviour, feedback, and usage patterns to identify opportunities for increased value delivery and account growth.
  • Design and implement tailored engagement strategies to drive retention, upselling, and cross-selling.
  • Work closely with Sales, Marketing, Product, and Support teams to align client needs with company offerings and roadmap.
  • Contribute to internal process improvements based on client feedback and market trends.
  • Represent the "voice of the customer" internally by providing structured feedback and insights.
  • Lead initiatives to elevate customer experience.
  • Develop and present regular reports on customer health, engagement trends, and account risks.
  • Utilize CRM tools and platforms to maintain up-to-date customer records and pipeline visibility.

Qualifications

  • Any Graduate or Undergraduate can be considered.
  • 2+ year of experience in Client relationship management or Customer service department.
  • Demonstrated ability to manage complex accounts and drive customer-centric initiatives.
  • Exceptional communication, interpersonal, and problem-solving skills.
  • A strategic thinker with a high level of emotional intelligence and a consultative approach to relationship-building.

Key Competencies

  • Strategic Thinking
  • Customer Empathy
  • Data-Driven Decision-Making
  • Conflict Resolution
  • Influencing & Negotiation
  • Stakeholder Management
  • Continuous Improvement Mindset

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