Unit Manager

4 days ago

Pune, Maharashtra, India Bajaj Finserv Full time ₹ 8,00,000 - ₹ 24,00,000 per year

Location Name:
Pune Corporate Office - Mantri

Job Purpose
This position is open with Bajaj finserv ltd.

Duties And Responsibilities

  • Implement standardized processes and innovative way to manage the IT end user asset management
  • Ensure continuous availability of service in the following key areas: asset delivery in upcoming branches, timely delivery of asset allocation to new joiners as per policy
  • IT Asset procurement, delivery and compliance framework
  • Manage key vendor and team relationships to ensure consistent performance against established service level agreements.
  • Monthly Reporting & Reviews with Service Provider

Ensure clear-cut and timely communication to all stake holders.

  • Strictly follow BFL defined policy and framework.
  • Closely work with business, Admin, Internal IT team for faster resolution.
  • Work closely with other IT managers to address ongoing operational needs
  • Work with outsourced service delivery partner to ensure strict Project timelines.
  • Excellent Communication and Leadership Skills
  • Scheduled MIS reports to required stake holders on progress of rollout.
  • Foresee the issues in EUSS operation and act to minimize the impact on timeline.
  • Flexible to handle multiple task / projects at same time.
  • Ensure and maintain IT operations transparency
  • Supporting your peer IT community in managing outages and communicate with Service Management to evolve services and address issues
  • Timely delivery of IT assets for new branch, new joiners, replacement assets
  • Project management – IT assets for new branch roll-out
  • Automate the manual task by adopting new age modern management tool like MDM, SCCM
  • Service Now – CMDB, IMAC process compliance
  • Daily Monitoring, tracking, and coordination of Help Desk activity
  • Hardware and software compliance.
  • Asset management
  • Maintain deviation approvals.
  • Meet the audit requirements.
  • Escalation management
  • Creates dashboards and reports and provides visibility on key aspects of operation.
  • Attend the meeting with business, Admin team. Understand the requirement, challenged and act on it.
  • Find the ways to improve the quality and reduce the timeline of operation.

Required Qualifications And Experience

  • Engineering graduate with more than 5 years s experience
  • Knowledge of SCCM, EMS, JamF, Intune
  • Service Now IT asset management is must
  • BYOD process knowledge
  • Strong Negotiation skill
  • Excellent Communication and Leadership Skill.
  • Knowledge budget will be added advantage.
  • IT audit

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